Weaver · 1 day ago
IT Technician-Fredericksburg Texas
Fredericksburg, TX
Full-time
Onsite
New Grad, Entry LevelWeaver Technologies LLC is a fast-growing IT company partnered with several industry leaders. The IT Technician will provide technical assistance for computer systems and infrastructure components, ensuring effective support and documentation for MSP customers.
Accounting
Responsibilities
Serve as the first point of contact for phone and email support for MSP customers
Create and update tickets within the ConnectWise Manage system, ensuring accurate and thorough documentation of all support requests
Escalate tickets to the appropriate support level when necessary
Participate in required training and ongoing professional development
Monitor MSP toolsets and make adjustments as needed to ensure optimal performance
Provide on-site support at customer locations as required
Perform other duties as assigned
Qualification
Required
Proven experience as a help desk technician or other customer support role
Working knowledge of Enterprise level Microsoft Operating Systems
Working knowledge of Computer hardware and general knowledge of Microsoft Servers
Ability to diagnose and resolve basic technical issues
Demonstrated ability to adapt to new technologies and learn quickly
Excellent communication skills with the ability to articulate technical solutions, ideas and processes to both technical and non-technical audience
Technology training and/or related experience
Preferred
Working knowledge of Remote Monitoring and Management (RMM) & Service Desk software tools and methodologies, such as Connectwise, Auvik, Bitdefender, or similar tools preferred
Working knowledge of Microsoft Active Directory, Group Policy, DHCP, DNS, Exchange, O365 and Teams preferred
Technology certifications are nice to have (Dell, Microsoft, Cisco, SonicWall, Fortinet, VMware)
Company
Weaver
Weaver is an accounting and auditing firm.
Founded in 1950
1001-5000 employees
H1B Sponsorship
Weaver has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (9)
2022 (13)
2021 (6)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Elliott Jeter
Managing Director
Recent News
2026-01-20
Government Technology US
2025-05-17
Company data provided by crunchbase