Motivity · 18 hours ago
Implementation Manager
United States
Full-time
Remote
Mid Level
3+ years expMotivity is a company focused on customer onboarding and deployment of their solutions. They are seeking an Implementation Manager to lead the onboarding process, ensuring timely success and customer satisfaction while managing relationships and mitigating risks during implementation.
Medical DeviceBig DataHealthcareSoftwareLife ScienceAnalyticsElectronic Health Record (EHR)Health CareNeuroscience
Responsibilities
Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding
Coordinate cross-functionally with internal teams to deliver seamless onboarding experiences
Own Time to Value (TTV) metrics and drive continuous improvement in implementation timelines
Support clean handoff from sales and to post-sale team, ensuring all necessary documentation and context is transferred
Drive activities that directly support customer retention and expansion opportunities
Identify and communicate upsell or cross-sell opportunities during the implementation phase
Establish expectations that set the tone for long-term customer success through active listening and staying present in every customer interaction
Understand customer pain points and work to resolve issues promptly; provide solutions when presented with issues in customer meetings
Translate customer needs effectively to internal audiences
Mitigate churn risk by ensuring customers achieve early wins and value realization
Manage escalations by pulling in appropriate resources from Motivity and customer organizations
Navigate complex and ambiguous situations with confidence, even when immediate answers aren't available
Track implementation timelines, milestones, and deliverables using CRM systems
Maintain accurate and up-to-date project documentation throughout the implementation lifecycle
Contribute to building out knowledge base documentation for ongoing process improvement
Ensure all stakeholders are informed of project status and any potential risks
Demonstrate high level of accountability for project outcomes and customer success
Deliver engaging and effective training sessions to customers of varying technical skill levels
Make sense of complex product features and translate them into clear, actionable guidance for customers
Serve as a dynamic presenter with strong “classroom management” skills, fielding questions while keeping sessions on track
Support timely responses on clinical questions related to Electronic Data Collection and ABA workflows
Monitor adoption metrics and proactively address barriers to full platform utilization
Qualification
Required
Strong technical aptitude with curiosity for emerging technologies, particularly AI tools, and willingness to experiment with new solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Exceptional training ability with skill in delivering engaging, effective learning experiences
Exceptional communication skills, both written and verbal, with the ability to explain complex concepts clearly and effectively
Active listening skills with ability to stay present and engaged in customer conversations
Highly organized with meticulous attention to detail
Excellent problem-solving abilities and critical thinking skills; able to think on your feet
Proactive mindset with ability to anticipate needs and take initiative
Comfort with ambiguity and ability to navigate situations where answers aren't immediately known
High level of accountability and ownership for outcomes
Customer-centric mindset with strong relationship-building capabilities
Passion for talking to people, learning about their needs, and demonstrating solutions
3-5 years of experience in implementation, onboarding, training, or customer success roles or equivalent experience in the ABA space
Proven track record of successful software implementations or SaaS onboarding
Experience with CRM systems and project management tools
Solid knowledge of ABA or a related field (BCBA preferred but not required)
Demonstrated ability to work cross-functionally and influence without authority
Experience delivering training to groups with strong classroom management skills
Proficiency with CRM platforms for tracking and documentation
Comfortable learning new software systems quickly
Strong data analysis skills to track and improve TTV metrics
Experience creating and maintaining process documentation
Dynamic presentation skills with ability to engage audiences and field questions
Ability to keep training sessions on topic while remaining responsive to customer needs
Skilled at making sense of complicated situations and translating them for diverse audiences
Company
Motivity
Motivity provides clinical software solutions through insights, data mining and collection for the ABA and behavioral health industries.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$27MKey Investors
Five Elms Capital
2025-03-12Series Unknown· $27M
Leadership Team
Catalin Bocirnea
Chief Technology Officer
Rex Jakobovits
Founder & Chief of Strategy and Innovation
Recent News
Behavioral Health Business
2025-04-23
Company data provided by crunchbase