AERZEN USA · 9 hours ago
Product Support Engineer
Coatesville, PA
Full-time
Onsite
Mid, Senior Level
5+ years expAerzen USA Corp. is an international manufacturer of positive displacement blowers and compressors. The Product Support Engineer will provide technical support for Aerzen products throughout their lifecycle, interface with various teams to ensure product commissioning, and enhance customer satisfaction through leadership and problem resolution.
3D PrintingManufacturing
Responsibilities
Support customer facing activities within each Aerzen USA region and provide technical leadership to the regional sales and service teams
Lead complex technical issue resolution that cannot be answered in the field. Be the technical go to person for Aerzen USA for customer solutions
Utilize Salesforce to manage and track internal and external customer interactions
Provide timely feedback to the quality team, on NCP’s
Evaluate system and component performance through data analysis, software-based modeling, customer interviews and root cause analysis
Develop engineering solutions to repetitive failures, premature failures, and other maintenance/operation issues, utilizing a root cause aptitude
Apply value analysis to repair/replace, repair/redesign, and inhouse/outsource decisions
Remains abreast of and applies advancing maintenance technology as applicable and keeps up with customer tools and expectations and attends training courses as needed
Assist the sales and service teams to deliver technical presentations on our capabilities and our solutions specific to customer needs
Interact professionally with Aerzen leadership, project management, engineering, production, and customer support personnel to provide feedback and knowledge regarding specific customers and orders. Specifically, communicating and implementing lessons learned is a critical part of this role
Update product and job knowledge by participating in training opportunities, reading industry publications; networking; participating in professional organizations
Travel, as required, to customer and Aerzen facilities to support key opportunities
Understand and address product and project related specifications. Perform calculations, generate & modify drawings, produce technical reports, and design solutions and systems which facilitate troubleshooting efforts
Ensure compliance of safety standards and regulations
Create and maintain tools to aid in aftermarket troubleshooting and work within Aerzen’s CRM & ERP software suites and in accordance with its prescribed document control systems
Provide engineering advice, consulting, warranty support, direction, and guidelines to regional sales & service teams for time-critical projects to satisfy customer’s needs through an established and trackable process
Perform troubleshooting and root cause analysis of Aerzen Products, motors, VFDs, PLCs, HMIs, harmonic filter assemblies, control panels and machine controllers
Author and issue technical documents: specifications, drawings, testing procedures, quality inspection sheets, work instructions, O&M instructions, failure analysis reports as required to support the above-described job functions
Qualification
Required
Bachelor's Degree -or >5 years of relevant experience
Field of Study: Electrical, Mechanical, Software Engineering, or equivalent engineering degree or 5 years relevant experience in instrumentation and controls as a system integrator
Experience in the field shall reflect that of a competent professional
Proficient in MS Office
Previous experience with enterprise-wide software systems and/or ERP (Navision / Business Central or SAP) and CRM (Salesforce) software
AutoCAD and VFD & PLC commissioning software
Eplan, ladder logic and programming language
Ability to read drawings, P&IDs, wiring diagrams, logic diagrams, and other Engineering documents
Strong communication skills – professional speaking and writing styles
Root cause analysis skills – critical thinking ability
Ability to travel as required
Benefits
Generous health benefits (to include 96% company-paid benefit plans)
Company HSA contribution
401(k) with company match
Tuition reimbursement program
Profit share bonus package
Company
AERZEN USA
Aerzen USA is a machinery company specializing in blowers, compressors and vacuum pumps.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Massey, CPA
Chief Financial Officer
Recent News
2025-06-09
Company data provided by crunchbase