FedTech · 11 hours ago
IT Operations Lead
Arlington, VA
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $110K/yr
5+ years expFedTech is a group of entrepreneurially minded people on a mission to unlock the benefits of technology. The IT Operations Lead will coordinate day-to-day IT operations, manage user lifecycle processes, and support compliance efforts, serving as the central point of contact for IT support and related documentation.
Management Consulting
Responsibilities
Coordinate new employee access across all software platforms with IT to ensure timely setup
Track and manage offboarding processes, ensuring access removals are completed and documented
Maintain spreadsheets and databases of user access across systems
Monitor administrative alerts, categorize, and forward to relevant teams
Coordinate system-related communication across teams
Provide updates on onboarding/offboarding, system changes, and compliance tracking
Manage Airtable and Excel databases for advisor background checks, clearances, and lifecycle events
Coordinate advisor onboarding/offboarding within Quick Trac
Audit databases regularly for accuracy and completeness
Create and maintain SOPs for administrative processes
Schedule cross-functional meetings for system projects and compliance reviews
Assist with vendor inquiries regarding licenses, access, and administrative questions
Generate reports on user management, system changes, and compliance status
Track project timelines and deliverables using project management tools
Provide ad hoc IT support at the office, including first-line troubleshooting, including triaging issues and coordinating resolution with internal teams or external vendors as needed
Support the tracking of policy update requests, review schedules and version control activities
Assist in documenting new system implementations and compiling reports on compliance impacts related to ISO/CMMC Level 2 requirements
Maintain organized records of compliance activities and documentation
Qualification
Required
Minimum 5 years of experience supporting IT operations, access management and compliance coordination with familiarity of CMMC Level 2 requirements
Proficient in Microsoft Office, Google Workspace, and database tools (Airtable, spreadsheets, basic CRM)
Strong organizational, time management and task prioritization skills
Excellent written and verbal communication with the ability to work across teams
Detail-oriented, accurate in documentation, and discreet with confidential information
Self-motivated, proactive, adaptable, and a collaborative team player
Familiar with IT concepts (user accounts, software licensing, access management), and compliance/audit coordination
Bachelor's degree in business administration, project management, or a related field
Preferred
Experience in government contracting and basic project management knowledge
ITIL or cybersecurity certification a plus
Benefits
Performance-based bonus (OTE)
Ability to earn equity
Competitive benefits package including 401K with employer match
Health/dental/vision plans through Blue Cross Blue Shield
Accrued PTO
Professional development funds
Employer paid disability insurance
Parental leave
Transportation and wellness reimbursements
Company
FedTech
FedTech started in 2013 as a part of the DC I-Corps program.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Solomon
Founder and CEO
Recent News
2025-06-06
Company data provided by crunchbase