SnapCode Inc · 1 day ago
IN-IDOH Helpdesk Data Entry Analyst
Indianapolis, IN
Contract
Hybrid
Mid Level
4+ years expSnapCode Inc is seeking a Helpdesk Data Entry Analyst to support public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. The role involves assisting healthcare providers and public health staff in resolving system-related issues and maintaining clean health data.
Information Technology & Services
Responsibilities
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality
Investigate and resolve duplicate patient records and incorrect merges in the immunization registry
Utilize data tools and matching algorithms to identify and correct data integrity issues
Document all support interactions in the ticketing system and maintain accurate logs
Provide guidance to users on best practices for data entry and record management
Assist in testing system updates and enhancements
Qualification
Required
Experience in a helpdesk or healthcare support role
Experience with deduplication tools, data matching, or record linkage techniques
Excellent communication and customer service abilities
Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Strong analytical and problem-solving skills
Preferred
Familiarity with immunization information systems
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase