T-Mobile · 14 hours ago
Sr Manager, CEC WFM- East Region
Richmond, Virginia
Full-time
Onsite
Mid, Senior Level
$97K/yr - $175K/yr
4+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive rewards package. The Sr Manager for CEC WFM in the East Region will lead workforce management support for internal contact centers, focusing on optimizing scheduling and staffing to meet financial and service objectives.
Telecom & CommunicationsAppsInternetMobileTelecommunicationsWireless
Responsibilities
Collaborate with demand planning and leadership teams to communicate and complete national and local workforce priorities
Deliver and communicate national workforce management objectives to regional managers and site individual contributors
Ensure consistent implementation of workforce management policies and procedures across all contact centers
Monitor site staffing levels to maintain appropriate coverage aligned with call volumes and operational needs
Develop, coach, and evaluate regional managers and individual contributors to enhance workforce management capabilities
Analyze operational data and recommend procedural changes to improve resource planning performance nationally and locally
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
High School Diploma/GED (Required)
At least 18 years of age
Legally authorized to work in the United States
Preferred
4-7 years Strategic planning and implementation of workforce management activities in contact centers (Preferred)
4-7 years Management of workforce management tools/systems development and deployment (Preferred)
4-7 years Collaboration with senior leadership teams such as Demand Planning and Care VPs to enhance resource development and operational initiatives (Preferred)
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Maryland Daily Record
2026-02-08
Company data provided by crunchbase