PTMA Financial Solutions · 10 hours ago
IT Support Specialist
Denver, CO
Full-time
Hybrid
Entry Level
1+ years expPTMA Financial Solutions provides treasury management and financial services to the public sector. The IT Support Specialist will support approximately 300 employees across the U.S., performing deep analysis of recurring issues and cloud-based workflows while providing a high-touch customer experience.
Financial Services
Responsibilities
Provide Tier 1 support for hardware and software, using a data-driven approach to identify root causes rather than just treating symptoms
Act as a front-line administrator for Microsoft 365 and Azure environments, managing user identities, permissions, and cloud application access
Create and maintain high-quality internal technical guides and user-facing 'How-To' articles to foster self-service and team consistency
Respond to and resolve inquiries via email, chat, phone, or in person, ensuring all interactions are meticulously logged in our ticketing system
Identify when a problem requires specialized expertise and escalate with detailed notes, working closely with senior infrastructure members to see the issue through to resolution
Perform monthly maintenance tasks and assist in testing or validating new technology deployments and projects
Qualification
Required
Solid familiarity with the Microsoft 365 Admin Center, Azure Active Directory (Entra ID), and the core Office suite
Strong ability to break down complex technical problems and a natural curiosity to ask 'why' until a solution is found
Able to translate 'tech-speak' into plain English for end users while remaining a helpful, approachable team player
Proven experience in writing clear, concise procedures for both technical and non-technical audiences
A genuine care for the end-user experience, prioritizing follow-ups and high satisfaction scores
1–3 years of dedicated service desk or technical support experience in a professional environment
Deep understanding of Windows OS, basic networking (DHCP/DNS), and cloud-based identity management
Preferred
Associate or bachelor's degree in information technology or a related field is preferred
Relevant Microsoft certifications (e.g., MS-900 Microsoft 365 Fundamentals or AZ-900 Azure Fundamentals) are a significant plus
Company
PTMA Financial Solutions
PTMA Financial Solutions provides treasury management, liquidity management, and other financial products and services to the public sector.
Denver, Colorado, US
201-500 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase