Sinclair Tractor · 15 hours ago
NAPA Operations Support
Sigourney, IA
Full-time
Hybrid
Senior Level
5+ years expSinclair Tractor is a leading provider of agricultural equipment and NAPA parts in Southeast Iowa. They are seeking a NAPA Operations Support professional to enhance customer satisfaction and profitability through excellent service and expertise in NAPA products and pricing.
Farming
Responsibilities
Answer customer and internal calls promptly and professionally
Provide accurate information regarding products, services, and company policies
Assist customers in selecting appropriate auto parts based on their needs
Accurately quote prices and ensure competitive pricing strategies
Upsell and cross-sell products to maximize revenue opportunities
Oversee purchasing for NAPA Inventory
Forecasting high demand parts while maintaining budgets
Oversee liquidation processes, including assessing inventory value, preparing the assets for sales
Work toward achieving individual and team sales targets
Promote high-margin products and services to support company profitability
Monitor and report on sales performance metrics
Provide solutions and escalate issues when necessary to ensure customer satisfaction
Accurately process orders and ensure proper documentation in the system
Verify inventory availability and coordinate with relevant departments for fulfillment
Communicate effectively with internal teams to resolve issues and improve processes
Share feedback and insights to enhance customer experience and operational efficiency
Adhere to company policies, procedures, and industry regulations
Maintain high standards of accuracy and professionalism in all transactions
All other duties as assigned
Qualification
Required
High school diploma or equivalent; additional education or certifications in automotive or sales preferred
Minimum five years' experience in Customer Service, Inventory Management, or Auto Industry
Knowledge or experience in purchasing and building price profiles
Knowledge of NAPA Products and Software
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency in computer systems and order management software
Customer service excellence
Sales and negotiation
Problem-solving and conflict resolution
Attention to detail
Time management and organizational skills
Ability to calculate Min/Max for Stores
Must be able to travel to Sigourney, Iowa occasionally
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers/vendors
Should be comfortable remaining in a stationary position for several hours of the day
Remote or office working environment
Occasionally may need to travel in person vehicle
Company
Sinclair Tractor
Sinclair Tractor proudly serves Southeast Iowa with 13 John Deere Equipment Dealerships, our Yield Force Agronomic Services, 5 NAPA Auto & Truck Parts locations, and our Silotech Computer Services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase