Boeing · 12 hours ago
Program Support Senior Manager
USA - Arlington, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$166K/yr - $259K/yr
10+ years expThe Boeing Company is looking for a dynamic Program Support Senior Manager to join the team. The selected candidate will oversee and orchestrate post-deployment application support of the BDS Sapphire Digital Platform, ensuring continuous system availability, customer support, and alignment with business objectives.
AerospaceIndustrial
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead and manage the Sapphire support and sustainment team, including incident management, problem resolution, and change request governance
Develop and execute strategies for Sapphire optimization, performance monitoring, and preventative maintenance
Implement best practices in Sapphire governance, documentation, and knowledge management to ensure long-term sustainability
Monitor and report on Sapphire operational health, Service Level Agreements, Key Performance Indicators, and performance metrics to senior leadership
Identify, evaluate, and recommend process improvements, automation opportunities, and technology innovations to enhance Sapphire efficacy
Manage vendor relationships, contracts, and service level agreements associated with Sapphire support services
Work with Business Change Management Team to ensure training programs and resources support end-user adoption and continuous improvement initiatives
Qualification
Required
Bachelor's Degree or higher
10+ years of experience in system management
10+ years of experience in a customer facing role engaging with internal and/or external customers
5+ years of experience leading a cross-functional team
5+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management
5+ years of experience with business processes across finance, supply chain, and engineering and production
Strong communication, problem solving and analytical skills
Capable of traveling up to 30% of the time
Preferred
Experience in ERP, MES and PDM platforms such as SAP, Siemens OPCENTER and TEAMCENTER, or similar
Experience with ITIL, COBIT, or other IT service management frameworks
Experience with data governance, reporting, and analytics tools to provide actionable insights
Experience with change management and organizational adoption methodologies
Experience managing multiple priorities and driving continuous improvement initiatives
Excellent leadership, communication, and stakeholder management skills
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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