Zillow · 21 hours ago
Program Manager, Business Operations
United States
Full-time
Remote
Mid Level
$91K/yr - $145K/yr
4+ years expZillow is a leading real estate platform in the U.S., and they are seeking a Program Manager within Business Operations to enhance partner experiences and operational efficiency. The role involves managing program initiatives, supporting partner escalations, and collaborating across teams to improve business processes.
MarketplacePublishingReal EstateOnline PortalsPropTech
Responsibilities
Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes
Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management
Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements
Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration
Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies
Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions
Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection
Qualification
Required
4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs
Bring a growth mindset toward AI - you're curious, open to learning, and eager to share practical wins with your team
Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements
Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement
Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues
Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs
Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel)
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital ManagementBenchmark,TCV
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase