Crossover · 13 hours ago
Technical Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is an innovative company focused on transforming education through AI. The Technical Support Engineer will provide exceptional customer support by combining technical expertise and AI capabilities to resolve complex issues that AI cannot fully address.
Information Technology & Services
Responsibilities
Examine complex tickets escalated by AI systems, deploy human judgment in areas where AI underperforms, and subsequently enhance the AI system to close those gaps
Combine technical human expertise and AI capabilities to provide exceptional customer support, concentrating on complex matters that AI cannot yet fully address
Qualification
Required
Must be based in North or South America
At least 3 total years of experience in a technical customer support role
Basic coding skills for the purpose of troubleshooting/bug fixes
Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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