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E-Commerce Web Call Counselor jobs in United States
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U-Haul · 1 day ago

E-Commerce Web Call Counselor

positionPhoenix, Arizona
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp
U-Haul is a company dedicated to creating a culture of health and wellness, and they are seeking a Web Call Counselor to join their team. In this role, you will be responsible for fielding calls and assisting customers with eCommerce orders, ensuring a high level of customer service and order accuracy.
TransportationLogisticsService Industry

Responsibilities

Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches – this includes phone, email, and live chat communications
Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders
Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies
Provide customer service to U-Haul dealers and retail customers alike
Assist Web Sales Program Manager regarding web orders and products

Qualification

Customer service experienceCommunication skillsMicrosoft Office SuiteMulti-taskingSelf-motivatedProblem solvingTeamwork

Required

2+ years of customer service experience
Excellent communication skills
Proficiency with a wide variety of computer programs including Microsoft Office Suite
Self-motivated and proactive
Logical and methodical approach to problem solving
Work well in groups and individually
Must be able to multi-task

Benefits

Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program

Company

U-Haul

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Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.
dateFounded in 1945
location
Capitol Heights, Maryland, USA
people-size10001+ employees
web-link
http://www.uhaul.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-01-22Acquired

Leadership Team

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Alyssa Espinoza
Executive Assistant to CEO
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Company data provided by crunchbase