Amazon · 5 hours ago
IT Support Engineer I, LEO IT Services
Everett, WA
Full-time
Onsite
Entry Level
$25/hr - $41/hr
2+ years expAmazon Leo is Amazon’s low Earth orbit satellite broadband network, focused on delivering reliable internet to a wide range of customers. They are seeking an IT Support Engineer I to provide technical support for their infrastructure and operations, ensuring operational efficiency and reliable technology systems.
RetailArtificial Intelligence (AI)E-CommerceLogisticsDeliveryFoundational AI
No H1B
U.S. Citizen Only
Responsibilities
Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues
Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations
Provision, Deploy, and troubleshoot bare-metal windows and Linux servers
Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
Participate in hiring, training and development of others
Provide technical support for Amazon Leo Production, lab and launch Infrastructure, components, and associated software
Provide remote support for Amazon Leo employees and infrastructure worldwide
Perform scheduled maintenance and system upgrades
Assist with project implementations and technology deployments
Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards
Participate in on-call responsibilities
Up to 25% Travel Requirements
Qualification
Required
2+ years of technical support experience
2+ years of networking and troubleshooting experience
2+ years of IT client, server, and network service delivery experience
Preferred
Experience supporting video conference and teleconference equipment
CCNA or equivalent level networking certification, or Bachelor's degree
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase