NTT DATA North America · 6 hours ago
Desktop Support Technician
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expNTT DATA North America is a leading business and technology services provider, dedicated to innovation and client success. The Desktop Support Technician role involves on-site integration and support for hardware, software, and networking solutions, ensuring optimal performance and customer satisfaction.
Cloud ComputingConsultingMarketingInformation TechnologyDigital MarketingInformation ServicesIT Management
Responsibilities
Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability to conduct Managed Client Services
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
Identifies potential issues that could adversely impact End User experience and follows through on action steps
Strives to meet all Client SLAs & Customer Satisfaction Goals
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance of technical products
Follows predefined procedures and tasks in everyday activities
Work is regularly reviewed by a more senior level technical specialist
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system
Qualification
Required
3+ years desktop/technical support experience
A+ Certification
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skills
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase