Catania Oils · 7 hours ago
Systems Administrator
Ayer, MA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $105K/yr
5+ years expCatania Oils, a family-owned business with 125 years of excellence in the edible oils industry, is seeking a passionate Systems Administrator to join their team. The role involves providing technical support, administering network infrastructure, and managing various IT systems to ensure operational excellence.
AgricultureFood and BeverageRetail
Responsibilities
Provide Tier 2/3 technical support to end users via helpdesk tickets and phone support; act as an escalation point for complex issues
Administer and support desktop, server, and network infrastructure (servers, endpoints, network devices, printers, related hardware/software)
Manage and maintain Active Directory; support Azure AD / Entra ID and Microsoft 365 services including Exchange, OneDrive, SharePoint, and Teams
Install, configure, and maintain software for users and business systems
Assist with monitoring system backups, network availability, and overall system health
Use ServiceDesk Plus consistently for ticketing: maintain clear work notes, document troubleshooting and verification, and provide complete resolutions to strengthen the internal knowledge base
Create, maintain, and continuously improve system, network, security, and operational documentation/runbooks
Assist with ERP system–related tasks as needed
Own backup/DR processes and outcomes—maintain current processes while identifying and implementing improvements (restore validation, recovery readiness, documentation, and resiliency)
Improve patch planning and execution with intentional scheduling, staged deployment, and validation to protect uptime in a production-driven environment
Increase deployment speed while improving repeatability and consistency to reduce rework and follow-up tickets (standard baselines, exception control, post-deploy verification)
Support alert triage and investigations; tune policies/detections to reduce noise and improve actionability; create repeatable investigation and response runbooks
Provide hands-on operational feedback (requirements, pilot feedback, rollout considerations, documentation/runbooks) as IT leadership evaluates consolidation to a unified endpoint security platform; broader SIEM adoption is planned longer-term (targeting 2027)
Participate in evaluating and recommending hardware/software solutions; contribute to standards and best practices
Qualification
Required
5+ years of progressive IT experience across systems administration and end-user support
Strong understanding of networking concepts/services including DNS, DHCP, TCP/IP, and VPNs
Demonstrated troubleshooting and problem-solving skills
Hands-on experience administering Active Directory, Azure AD, and Microsoft 365
Experience automating administrative tasks using scripting/tools such as PowerShell and/or Power Automate
Strong verbal and written communication skills; high attention to detail; able to manage multiple priorities
Ability to work effectively independently and as part of a team; strong internal customer service orientation
Ability to lift to 50 lbs. (equipment moves, workstation setups, hardware installs)
Preferred
Bachelor's degree preferred (IT, Computer Science, or related), or equivalent experience
Experience managing virtualization environments
Experience with application deployment, patch management, backup, and disaster recovery solutions
Familiarity with endpoint security tools and desktop imaging/modern deployment solutions
Working knowledge of ERP systems and supporting infrastructure
Relevant certifications (preferred): Microsoft Windows Server/Azure/M365 and/or CompTIA Network+/Security+/Server+
Benefits
Competitive pay and benefits
Company
Catania Oils
Catania Oils is a provider of organic oils to the retail, foodservice and ingredients markets.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Coutu
Chief Financial Officer
Recent News
Seattle TechFlash
2025-05-05
Company data provided by crunchbase