HUB International · 4 hours ago
Customer Service Representative
Irving, TX
Full-time
Hybrid
Entry Level
1+ years expHUB International is an industry leader in managing lending risk associated with loan-level collateral for financial institutions. The Customer Service Representative is responsible for handling inbound and outbound business calls and processing related mortgage insurance documentation.
FinanceProperty & Casualty InsuranceFinancial ServicesInsuranceInsurTechRisk Management
Hiring Manager
Kevin Phillips
Responsibilities
Attends industry related continuing education training and courses
Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients
Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information
Work within a call queue and document system with appropriate notations
Performs research and document retrieval from on-line insurance sites
Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals
Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed
Develops and maintains positive working relationships
Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals
Reports to a CS Supervisor, and willing to work a shift ending at 9pm Mon-Friday
Qualification
Required
Call Center Experience required (1+ years) due to environmental expectations
Required- 10 key typing: Minimum 32 WPM
Required- Reading Comprehension: Understanding company manuals step-by-step
Required- a working knowledge of Windows computer environment & Office software especially Excel
High attention to detail is required
Skills testing may be required
Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
Ability and willingness to utilize company's computer system and software
Organizational skills required
Willingness to attend educational classes is desired
Required Experience: 1-2 years of relevant experience
Required Education: High school or equivalent
Preferred
Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Ability to understand policy forms and coverage descriptions
Benefits
HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
5 Weeks of Paid Parental Leave
Employer paid Life Insurance – 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Alpha Wave Global,Temasek Holdings,T. Rowe PriceLeonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
2026-02-04
Calgary Herald
2026-01-11
Company data provided by crunchbase