Shield AI · 1 day ago
Staff Systems Administrator (San Mateo)
San Francisco, California
Full-time
Onsite
Senior Level, Lead/Staff
$118K/yr - $175K/yr
8+ years expShield AI is a venture-backed deep-tech company focused on protecting service members and civilians through intelligent systems. The Sr. Systems Administrator will lead enterprise IT operations, providing end-user support, system administration, and infrastructure maintenance while ensuring a secure and high-performing IT environment.
National DefenseArtificial Intelligence (AI)TransportationDronesAutonomous VehiclesMachine LearningNational Security
Responsibilities
Own hands-on administration and operational reliability of endpoint and server support across Windows, Mac, and Linux platforms
Install, configure, and troubleshoot hardware and software issues across end-user devices and server systems
Administer and enforce identity, access control, and group policies using Active Directory and Azure AD to meet security and compliance requirements
Own IT local asset lifecycle management, including procurement, deployment, maintenance and secure decommissioning of hardware and software
Ensure accurate inventory control, software licensing compliance, and asset tracking through disciplined use of IT asset management tools and processes
Provide technical leadership and mentorship to junior administrators and support staff; setting standards for documentation, automation initiatives, team training and operational best practices
Serve in on-call rotation and lead planned maintenance activities including after-hours work to ensure system stability and minimize business disruption
Partner closely with infrastructure, network, and security teams to support enterprise IT operations, incident response and coordinated issue resolution
Qualification
Required
8+ years of experience in systems administration or enterprise desktop support roles
5+ years of experience supporting multiple Executive leaders (including visiting leaders), their Executive Administrators, and Board Members
Strong proficiency in MacOS, Windows, and Linux operating systems
Extensive experience with Active Directory, Azure AD, and identity/access management tools and administration
Technical depth in networking (Switching, routing, DNS, DHCP) and endpoint security practices
Deep proficiency with IT asset management platforms (e.g., SNIPE, JSM, JIRA)
Ability to participate in an on-call rotation and off-hours maintenance windows
Strong documentation, troubleshooting, and customer service skills
Excellent communication and collaboration across technical and non-technical teams with demonstrated success providing Executive support
Preferred
8+ years of IT experience, with at least 4 years in a senior or mentoring capacity
3+ years of experience directly providing Executive Technical Support
Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell
Experience leveraging Agentic AI for process automation
Benefits
Pay within range listed + Bonus + Benefits + Equity
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Company
Shield AI
Shield AI is a deep-tech company that focuses on developing AI-powered systems to enhance the safety of service members and civilians.
1001-5000 employees
H1B Sponsorship
Shield AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.31BKey Investors
Hanwha Aerospace,L3Harris TechnologiesHercules CapitalRiot Ventures,US Innovative Technology Fund
2025-08-01Secondary Market
2025-03-06Series F· $240M
2023-12-29Debt Financing· $200M
Leadership Team
Gary Steele
Chief Executive Officer
Brandon Tseng
Co-Founder
Recent News
2026-02-08
2026-02-06
2026-01-24
Company data provided by crunchbase