Swissport · 3 hours ago
Regional Resource Analyst
Raleigh, NC
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expSwissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Resource Analyst will be a tactical member of the Operations team responsible for resource management, planning, and analyzing productivity to ensure operational efficiency across NOAM stations.
AerospaceTransportationAir TransportationService Industry
Responsibilities
Accurate planning / allocation of staff ensuring engagement standards & SLA’s are adhered too
Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments
Proactive dissemination of information to station OCC controllers with respect to changes in manpower allocation
Advanced/forward planning of Operations roster – Ensuring correct Operational coverage available 24x7x365
Utilize the system to verify the need for any authorized OT or shift extensions
Analyze actual vs scheduled & planned hours to recognize trends and adjust accordingly
Audit FSC to ensure all additional services are entered and all flights are closed
Follow escalation plan to report any non-compliance
Ensure adherence to OT approval and schedule change process
Utilize the system to verify the need for OT or shift extensions
Consistent and accurate utilization of company tools, FSC, AE, SOr, FIS, Realtime and ESD
Undertake analysis/provide reports as required by the OCC Support Manager
Liaise with Planning, HR and Training departments regarding required headcount, training requirements, staff holidays and absences
Close liaison with Airside Shift Manager to ensure potential challenges are overcome before becoming operational problem
Qualification
Required
At least 3 years of operational experience
Good working knowledge of the issues involved in managing a labor-intensive workforce
Excellent planning and communication skills
Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills
Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues
Ability to quickly and accurately assess situation and instigate corrective action
Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements
Strong verbal communication, interpersonal and relationship-building skills
Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel
Ability to travel up to 20% to support job responsibilities
Preferred
Bachelor's Degree
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Company
Swissport
Globally trusted to keep airports running and airlines flying. Proudly leading the way in airport ground services and air cargo handling. ✈️
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-07-30Acquired
Leadership Team
Dirk Goovaerts
CEO Continental Europe, Middle East, Africa, India
Warwick Brady
President & CEO
Recent News
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