Dr. Robert K. Jabs School of Business · 2 days ago
Student Success Coach I/Credential Analyst
Riverside, CA
Full-time
Hybrid
Entry Level
1+ years expDr. Robert K. Jabs School of Business is seeking a Student Success Coach I to support students throughout their academic journey. This role provides guidance and coordinated support from enrollment through completion, helping students navigate academic pathways and access available services.
Higher Education
Responsibilities
Serve as the primary non-faculty point of contact for students, building supportive relationships that promote satisfaction and persistence through remote communication and in-person interaction
Advise students on academic programs, policies, scheduling, degree and credential requirements, including complex or non-linear pathways
Coordinate with campus partners and refer students to appropriate campus resources to address needs beyond the coach’s direct scope and facilitate timely, effective support
Initiate and maintain proactive, targeted communication with students to support engagement, retention, and re-recruitment efforts
Track, analyze, and interpret student needs and experiences to inform improvements to programs, policies, and processes
Support recruitment, re-recruitment, and retention goals through outreach campaigns and group information sessions
Review academic records and documentation to verify completion of academic and credential requirements and recommend eligible candidates to CTC
Collaborate with program and unit leaders by sharing insights that support student success, institutional effectiveness, and CTC accreditation expectations
Coordinate, participate, and/or manage School of Education events and initiatives that advance core values, student engagement, and community partnerships
Qualification
Required
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Demonstrated willingness to live and uphold the University's Christ-centered mission and values
Strong interpersonal and communication abilities, including clear written and verbal communication, effective interaction with a diverse campus community, and professional telephone etiquette
Strong organizational skills with the ability to maintain accurate, detailed, and consistent student records while managing multiple tasks and projects
Proficiency with personal computers and related software applications, along with the ability to gather data, compile information, and prepare reports
Ability to make sound administrative and procedural decisions, exercise good judgment, and effectively resolve student concerns
Preferred
Experience as an academic advisor in a higher education setting is desirable
Company
Dr. Robert K. Jabs School of Business
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11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase