ServiceNow · 16 hours ago
Staff Software Engineer - UI/UX
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$166K/yr - $291K/yr
6+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. They are seeking a Staff Software Engineer to lead the design and engineering of next-generation human–AI experiences, focusing on building intuitive interfaces for AI-powered observability products.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
Responsibilities
Lead the design and development of the next generation of AI-powered, agentic user experiences, blending innovation, usability, and trust
Partner with global teams to drive end-to-end product design and implementation, owning features from design through delivery
Define and standardize best practices across the development cycle, including design, code reviews, automation, and integration of AI orchestration and retrieval systems (RAG)
Research and adopt emerging AI, UX, and multi-modal interaction technologies to improve scalability and productivity
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs
Integrate automated testing into development workflows to ensure consistent quality across releases
Participate in design and code reviews to ensure best practices in performance, maintainability, and testability
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Qualification
Required
Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years of experience in software engineering with a Bachelor's Degree; OR 6+ years with a Master's Degree; OR 3+ years with a PhD
A demonstrated track record of delivering high-quality products
Proficiency in Javascript, Java, or similar object-oriented languages
Expert-level skills with modern front-end frameworks such as React, Angular, or Vue
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles, including reliability, observability, and production readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Morningstar.com
2026-02-09
2026-02-09
Company data provided by crunchbase