Newrez · 10 hours ago
Title Support Specialist
Langhorne – PA
Full-time
Onsite
New Grad, Entry LevelNewrez is a company committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Title Support Specialist is responsible for supporting title operations by processing documentation, interacting with title companies and settlement agents, and ensuring timely and accurate completion of title-related requests.
FinanceFinancial Services
Responsibilities
Monitor customer service email inbox and assigned work queues
Monitor bringdown, support, update, loan amount change, and other title-related requests
Make basic updates and changes to title documents, Closing Disclosures (CDs), and Closing Protection Letters (CPLs)
Complete tax certifications and process tax and title updates
Assist with title order entry, CD preparation, scanning, recording, and general title support tasks
Answer incoming phone calls and respond to customer, vendor, and internal inquiries
Communicate with title companies, settlement agents, and financial institutions to obtain necessary documentation
Provide timely, professional, and accurate responses while maintaining a positive customer service experience
Process subordinations, UCC payoffs and terminations, and PACE lien payoffs
Handle incoming registrations and related documentation
Review title documentation for accuracy and completeness
Ensure work complies with company standards, procedures, and applicable regulations
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualification
Required
High School Diploma required
Excellent oral communication skills with the ability to effectively communicate with internal staff and external customers
Strong attention to detail and accuracy
Ability to work under pressure, meet deadlines, and maintain a positive, service-oriented attitude
Ability to work independently and carry assignments through to completion using prescribed routines and standard practices
Proficiency in Microsoft Word, Outlook, and Excel
Strong organizational and time-management skills
Effective problem-solving abilities
Strong customer service and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with computer systems and virtual desktop tools
Working on-site at assigned office location
Regular and punctual attendance adhering to schedule established by leadership
Sedentary work in a stationary position at a cubicle for prolonged periods of time
Constant repetitive motions required for operating a computer, such as typing and managing phone calls
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures
Ability to lift and carry light items (up to 25 lbs.)
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
Founded in 2018
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-02-03
Company data provided by crunchbase