VTekis Consulting LLC · 16 hours ago
Salesforce Lead Developer - Kana, Copilot (GC or USC)
IL-43, Chicago, IL, USA
Full-time
Onsite
Senior LevelVTekis Consulting LLC provides comprehensive staffing solutions, and they are seeking a Salesforce Lead Developer to implement and architect a solution to replace Kana with Salesforce. The role focuses on transforming contact center case management and involves working closely with a team of Salesforce experts.
ConsultingOutsourcingHuman ResourcesStaffing Agency
Responsibilities
Looking to stand up a long-term team immediately to work alongside Salesforce experts completing the implementation to architect the solution, gain knowledge, and continue building after Salesforce's involvement ends
Salesforce will be replacing Kana with Salesforce, which brings desired capabilities and allows for future opportunities like integration into united.com and the mobile app, efficient workflow management, and AI capabilities
The Salesforce product being implemented is predominantly 'Agent Force,' a specific SKU, built on Service Cloud, and includes email and web interface channels
Key focus is transforming contact center case management using Salesforce
Currently, they use homegrown tools like 'Copilot' and a basic case management platform called 'Kana' from Verint, which they need to replace
The United Contact Center operates 24/7 across 14 countries, four continents, and serves 6,700 agents
The initial implementation is for 1,100 agents with the Kana replacement, but eventually, all 6,700 agents will use Salesforce
Qualification
Company
VTekis Consulting LLC
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research.
Founded in 2020
51-200 employees
H1B Sponsorship
VTekis Consulting LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase