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Salesforce Lead Developer - Kana, Copilot (GC or USC) jobs in United States
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VTekis Consulting LLC · 16 hours ago

Salesforce Lead Developer - Kana, Copilot (GC or USC)

VTekis Consulting LLC provides comprehensive staffing solutions, and they are seeking a Salesforce Lead Developer to implement and architect a solution to replace Kana with Salesforce. The role focuses on transforming contact center case management and involves working closely with a team of Salesforce experts.
ConsultingOutsourcingHuman ResourcesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Looking to stand up a long-term team immediately to work alongside Salesforce experts completing the implementation to architect the solution, gain knowledge, and continue building after Salesforce's involvement ends
Salesforce will be replacing Kana with Salesforce, which brings desired capabilities and allows for future opportunities like integration into united.com and the mobile app, efficient workflow management, and AI capabilities
The Salesforce product being implemented is predominantly 'Agent Force,' a specific SKU, built on Service Cloud, and includes email and web interface channels
Key focus is transforming contact center case management using Salesforce
Currently, they use homegrown tools like 'Copilot' and a basic case management platform called 'Kana' from Verint, which they need to replace
The United Contact Center operates 24/7 across 14 countries, four continents, and serves 6,700 agents
The initial implementation is for 1,100 agents with the Kana replacement, but eventually, all 6,700 agents will use Salesforce

Qualification

SalesforceService CloudCase ManagementAI CapabilitiesIntegration

Company

VTekis Consulting LLC

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We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research.

H1B Sponsorship

VTekis Consulting LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase