Airbus · 7 hours ago
Customer Service Account Representative
Fort Collins, CO
Full-time
Onsite
Mid LevelAirbus is a leading aerospace company, and they are seeking a Customer Service Account Representative to manage key clients and oversee project aspects to ensure customer satisfaction. The role involves collaborating with internal teams and customers to deliver projects on time, within quality standards, and to address customer needs effectively.
AerospaceManufacturingCommercial
No H1B
Responsibilities
Represent customer needs and concerns within the company to ensure they are heard and addressed
Respond timely to inquiries from both internal and external customers (email, phone, online tools etc)
Manage customer relations daily in close collaboration with the Sales Team to ensure customer objectives are met
Work closely with sales, marketing and other internal teams to ensure a cohesive customer experience
Interface directly with customers during all phases of the order to ensure it is on track and deliverables are within scope. To be done in close collaboration and alignment with the relevant sales account manager
Coordinate with Product Owners and Subject Matter Experts to improve customer knowledge of Airbus technology, products, and services
Coordinate necessary training for customers as needed
Work with the Sales Team and support the relevant sales account manager to identify opportunities to expand Airbus products and services provided to existing customers
Solid understanding of the Airbus portfolio, its products and services, and how it can be used to meet customer needs
Gather requirements, request internal quotes (tasking feasibility, elevation, radar), generate customer quotes, book customer orders, and launch production orders
Coordinate with satellite tasking, order management and production teams to streamline and ensure successful deliveries
Provide advice and information on products or services based on customer needs and preferences. Help to define and document customer requirements and identify potential gaps between requirements and capabilities
Assist in the definition of project scope and goals, in interaction with the Bid and Sales teams
Ensure proper hand-over of project after contract signature
Develop and manage a detailed project plan including schedule and work plan where appropriate
Identify and manage potential risks related to project execution
Manage proper execution of the projects both internally and externally. Ensure projects are OTOCOQ and perform necessary internal and external reviews during contract performance
Provide project reporting to stakeholders both internal and external
Coordinate with other departments to secure required resources for the project team. Coordinate the people placed under his/her operational responsibility and coordinate the activities of the cross-functional teams involved in his/her projects
Manage multiple projects for different clients simultaneously
Qualification
Required
Solid understanding of the Airbus portfolio, its products and services, and how it can be used to meet customer needs
Ability to represent customer needs and concerns within the company to ensure they are heard and addressed
Experience in managing customer relations daily in close collaboration with the Sales Team
Ability to respond timely to inquiries from both internal and external customers (email, phone, online tools etc)
Experience in coordinating with Product Owners and Subject Matter Experts to improve customer knowledge of Airbus technology, products, and services
Experience in coordinating necessary training for customers as needed
Ability to gather requirements, request internal quotes, generate customer quotes, book customer orders, and launch production orders
Experience in coordinating with satellite tasking, order management and production teams to streamline and ensure successful deliveries
Ability to provide advice and information on products or services based on customer needs and preferences
Experience in assisting in the definition of project scope and goals, in interaction with the Bid and Sales teams
Ability to develop and manage a detailed project plan including schedule and work plan where appropriate
Experience in identifying and managing potential risks related to project execution
Ability to manage proper execution of the projects both internally and externally
Experience in providing project reporting to stakeholders both internal and external
Ability to coordinate with other departments to secure required resources for the project team
Experience in managing multiple projects for different clients simultaneously
Ability to travel independently and at short notice
Ability to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts
Ability to carry and lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
Ability to sit for long periods of time in meetings, working on computer
Ability to walk through office and production areas including uneven surfaces
Company
Airbus
Airbus designs, manufactures, and delivers aerospace products, services, and solutions.
Founded in 2014
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fokke Mentjes
Vice President - Head of Cabin and Cargo Electronics
A
Antje Bulmann
Venture Lead Direct Air Capture
Recent News
2025-08-20
Washington Technology
2025-08-05
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