Cannon · 1 day ago
Helpdesk Technician
San Luis Obispo,CA,US
Full-time
Onsite
Entry Level
1+ years expCannon is a company that has been providing creative solutions to clients in various industries since 1976. They are seeking a Helpdesk Technician to provide first-line technical support to employees across multiple offices and remote locations, ensuring timely resolution of support requests and maintaining accurate documentation.
EnergyGovernmentConsultingLegalInformation Technology
Responsibilities
Provides frontline technical support to end users through the helpdesk ticketing system, ensuring timely response and resolution
Troubleshoots and resolves common hardware, software, access, and connectivity issues in a Windows-based environment
Supports Microsoft 365 services including Outlook, Teams, OneDrive, and user account access
Assists with user onboarding and offboarding tasks following documented procedures
Monitors and updates tickets with clear, accurate documentation of actions taken and outcomes
Performs network and VPN troubleshooting and escalates issues when required
Supports endpoint monitoring and updates using remote management tools
Follows and contributes to standard operating procedures and process improvements
Works occasional nights or weekends as required for maintenance or incidents
Performs other duties as assigned
Qualification
Required
Work in-office, 40 hours per week, between 8:00am - 5:00pm
College degree, professional certification, or equivalent hands-on experience
Minimum 1–2 years' experience providing end user technical support and hands on hardware and software systems experience, including troubleshooting and support
Experience working with ticketing systems and remote monitoring/management tools
Experience supporting users in a Windows environment
Strong working knowledge of Microsoft 365 products and basic admin functions
Familiarity with VPN access and remote user support
Ability to work independently and follow documented processes
Strong troubleshooting, communication, and customer service skills
Ability to handle time-sensitive issues calmly and effectively
Ability to explain technical concepts in clear, simple terms
Basic understanding of Windows updates and KB articles
Preferred
Experience with the Kaseya IT stack, including Autotask, Datto RMM, and IT Glue
Familiarity with endpoint security tools such as RocketCyber or CrowdStrike
Experience with PowerShell
Exposure to VMware environments
Experience supporting Kyocera printers or similar enterprise printing systems
Benefits
Competitive salaries
Excellent benefits package
Company
Cannon
Cannon is a management consulting company that provides land development, power generation, public infrastructure, and defense solutions.
51-200 employees
H1B Sponsorship
Cannon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Karen Morris CPA
Chief Operations Officer
Liz Moody
Chief Marketing Officer
Recent News
Yorkshire Post Business
2024-01-02
Company data provided by crunchbase