Consilio LLC · 15 hours ago
Premier Support Associate
United States
Full-time
Remote
Entry, Mid Level
2+ years expConsilio LLC is the global leader in legal consulting and services within the eDiscovery industry. They are seeking a Premier Support Associate to provide support to clients via chat and email, assist with account management requests, and train clients on system usage.
Enterprise SoftwareLegalSoftwareEdiscoverySoftware Engineering
Responsibilities
Helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks
Training clients on how to login to the system, run searches and exports, as well as use advanced features
Fulfilling account creations and project access requests
Qualification
Required
Bachelor's degree or higher (any discipline)
B2 level proficiency or higher in English
Digital Intelligence – ability to acquire and apply new knowledge related to digital technology
Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums
At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles
Operating Systems – Windows and Mac
Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint
Strong communicator – both written and verbally
Active listener – gains knowledge while engaging with the speaker
Team player – capable of working independently or collaboratively with colleagues as situations arise
Flexibility – to adapt to regional communication styles
Patience & Empathy – when supporting clients of varying technical proficiency
Client advocacy - when collaborating with other teams or when providing the client with status updates
Problem Solver – capable of identifying issues and communicating resolution steps clearly
Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams
Preferred
Previous experience in eDiscovery industry
Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX
Previous experience with user access systems such as ActiveDirectory and Azure
Existing Consilio employees with at least 1 year tenure
Benefits
Health and welfare benefits (including medical, dental, vision, life insurance and EAP)
Retirement plan
Paid-time off (PTO)
Employee Appreciation (Bonusly) and Referral Reward Programs
Company
Consilio LLC
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-20Acquired
2012-01-01Private Equity
Leadership Team
John Hale
Chief Marketing Officer
M
Mike Flanagan
General Counsel
Recent News
Business Wire
2025-12-10
bloomberglaw.com
2025-11-01
2025-10-31
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