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North Carolina State University · 8 hours ago

Client Solutions Manager

positionBeltsville, MD
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$84K/yr - $90K/yr
date2+ years exp
North Carolina State University is seeking a Client Solutions Manager who will serve as the primary liaison between developers and clients/end users. This role is responsible for ensuring technology solutions are successfully tested, deployed, and adopted, while maintaining positive client relationships throughout the service lifecycle.
Non ProfitEducationUniversities
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for clients and act as the primary liaison between internal development teams and clients/end users
Gather, clarify, and communicate client requirements, expectations, and progress updates to ensure alignment throughout testing and deployment phases
Maintain ongoing relationships with clients to understand current needs, anticipate future requirements, and ensure client satisfaction
Serve as a point of escalation for client concerns during testing, deployment, and post-deployment phases
Plan, coordinate, and execute alpha and beta testing phases for new technology solutions, ensuring feedback is systematically collected and addressed prior to full deployment
Develop and manage deployment roadmaps in collaboration with clients and production teams to ensure timely and effective implementation
Lead the planning and coordination of technology rollouts, ensuring smooth integration for both pilot testing and final deployments
Collaborate with internal development and production teams to ensure solutions meet client specifications and project objectives
Provide ongoing support during deployment and post-deployment phases to ensure a positive client experience and resolution of issues
Gather and analyze client feedback following deployments to inform future product development and service improvements
Develop and deliver training materials and sessions to support user adoption and effective use of technology solutions
Contribute to process improvements that enhance service delivery, testing efficiency, and client satisfaction
Other duties as assigned

Qualification

Product development lifecycleClient relationship managementProject managementTechnical translationProject management toolsCommunication skillsTroubleshootingInterpersonal skills

Required

Masters and 1-2 yrs experience; or Bachelors and 2-4 yrs experience
Strong understanding of the product development lifecycle, including alpha/beta testing and technology deployment
Proven ability to manage multiple projects, stakeholders, and timelines simultaneously
Excellent communication and interpersonal skills with the ability to translate technical requirements to non-technical clients
Experience in defining project scope, working with cross-functional teams, and managing client expectations
Familiarity with project management tools and software (e.g., Jira, Asana, Trello) is a plus
Ability to troubleshoot issues and provide proactive solutions during the testing and deployment process

Benefits

Medical , Dental , and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
Childcare benefits
Wellness & Recreation Membership
Wellness Programs

Company

North Carolina State University

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North Carolina State University is an educational institution that offers graduate and undergraduate programs.
dateFounded in 1887
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.ncsu.edu/

H1B Sponsorship

North Carolina State University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (211)
2024 (134)
2023 (164)
2022 (106)
2021 (90)
2020 (108)

Funding

Current Stage
Late Stage
Total Funding
$60.84M
Key Investors
National Institute of Food and AgricultureNational Safety CouncilBezos Earth Fund
2024-06-26Grant· $0.27M
2024-06-13Grant· $0.05M
2024-05-31Grant· $30M

Leadership Team

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Marshall Brain
Director
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