Ryder System, Inc. · 1 day ago
Senior Business System Analyst
Whitestown, IN
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
3+ years expRyder System, Inc. is an industry-leading logistics company that provides supply chain solutions to Fortune 500 businesses and startups. The Senior Business System Analyst will facilitate troubleshooting on applications, support hardware and network troubleshooting, and assist in incident resolution and management of service requests.
TransportationLogisticsFleet ManagementSupply Chain Management
Responsibilities
Support Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requests
Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline
Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely
Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners
Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion
Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable
Performs other duties as assigned
Qualification
Required
H.S. diploma/GED required
Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
One (1) year or more Hardware and/ or network knowledge and/or support required
Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS intermediate required
Preferred
Associate's degree preferred Information Technology or Supply Chain
Bachelor's degree preferred Information Technology or Supply Chain
Two (2) years or more System integration design and/ or troubleshooting preferred
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules intermediate preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy beginner preferred
Report development and ZPL label generation beginner preferred
Benefits
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
2026-02-05
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase