Flix · 12 hours ago
Junior Support Engineer
Dallas, TX
Full-time
Hybrid
New Grad, Entry LevelFlix is a company that focuses on making travel more accessible, sustainable, and affordable through technology. They are seeking a Junior Support Engineer to serve as the first point of contact for IT Infrastructure related requests, providing support to employees and managing IT services globally.
TravelE-CommerceTransportationPublic Transportation
Responsibilities
Support employees with IT requests via our ticketing system
Assist with hardware provisioning, device setup, and basic asset management
Support collaboration tools such as Office 365, Microsoft Teams, Outlook, and OneDrive
Monitor and troubleshoot issues with technical hardware located in our field offices (ticket vending machines, arrival/departure monitors, payment devices)
Help maintain documentation and contribute to knowledge-base articles
Escalate more complex issues to senior engineers while learning how to troubleshoot them
Learn our device management and IT infrastructure tools through hands-on experience
Participate in team ceremonies and collaborate with colleagues across regions
Qualification
Required
Degree, certification, or formal training in an IT-related field (e.g., Information Technology, Computer Science, Information Systems, or comparable vocational training)
First experience or strong interest in IT support, service desk, or technical customer support
Basic knowledge of Office 365 and common workplace tools
Interest in Microsoft cloud technologies (SCCM, Intune, Azure AD, Autopilot) — experience is a plus, not required
Curiosity and willingness to learn new technologies and processes
Comfortable communicating with non-technical users in a clear and friendly way
Enjoy working in an international, diverse, and collaborative environment
Structured, reliable, and eager to grow professionally
Benefits
Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.
Company
Flix
Flix is a global travel tech leader providing sustainable and affordable travel options to more than 80 million yearly travelers in 40+ countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Flix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$1.21BKey Investors
Canyon PartnersTCVSilver Lake
2024-07-04Private Equity
2021-06-02Series G· $650M
2019-07-18Series F· $563.06M
Leadership Team
Daniel Krauss
Founder & Chief Organizational Plumber
Jochen Engert
Founder & Supervisory Board Director
Recent News
Essential Business
2026-01-08
2025-12-25
2025-12-25
Company data provided by crunchbase