ICE · 9 hours ago
Engineer, Network Operations
Atlanta, GA, US
Full-time
Onsite
Mid Level
3+ years expIntercontinental Exchange, Inc. provides a global production network infrastructure and is seeking an Engineer for Network Operations. The role involves 24x7 support, proactive monitoring, and troubleshooting to ensure optimal network performance and service continuity.
BeautyMarketplaceE-CommerceFashionJewelry
Responsibilities
Incident Management
Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary
Problem Management
Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service
Operational Readiness for New Services
Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures
Change Management Planning and Configuration Implementation
Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering
Service Requests, Network Maintenance, and Operational Support
Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health
Process Improvement
Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service
Perform monitoring for new events to open incidents
Perform all levels of routine network analysis
Coordinate hot hands and other activities with vendors
Interact with advanced level engineering support
Develop and propose solutions for the knowledge base
Qualification
Required
Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable
Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)
Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching
Position requires superior customer service skills
Ability to work in a team oriented environment is essential
Weekend and off hours support is required
The candidate will ideally have a Bachelor's degree with 3 years of relevant experience or 6+ years in lieu of educational credentials
Solid understanding of multicast and troubleshooting techniques
Working knowledge of how to use management tools
Preferred
Knowledge and Experience with multicast troubleshooting in a switch/routed network is preferred
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Mobile World Live
2026-02-05
2026-02-03
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