Ebara Technologies · 1 day ago
Field Service Associate III-IV (Semiconductor) (30930)
Bloomington, MN - Bloomington, MN 55425
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $98K/yr
10+ years expEbara Technologies is a leading company in the semiconductor industry, seeking a Field Service Associate to perform client-site service, repair, and installation of their products. The role involves providing technical support, conducting preventive maintenance, and ensuring customer satisfaction through effective service delivery.
SemiconductorManufacturingLogisticsMachinery ManufacturingSupply Chain Management
Responsibilities
Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
Ability to interpret operation manuals to determine the root cause of tool failures.(Essential)
Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)
Perform preventive maintenance with no supervision. (Essential)
Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
Act as a customer contact on technical and service-related problems. (Essential)
Prepare reports for product analysis for failure trends and serviceability issues. (Essential)
Must be able to provide guidance to other field technicians and field service engineers. (Essential)
Train and mentor Field service associates at levels I-II-III. (Essential)
Act as a lead in the absence of the FS Lead. (Essential)
Act as a technical contributor in the absence of Technical support engineers. (Essential)
Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
Qualification
Required
The ability to lift 35 lbs. unassisted from the floor to waist level
The ability to read and work from electrical and mechanical schematics and diagrams
The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions
The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment
The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property
The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements
The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors
Associates of Science or Bachelor's degree in Electronics, Engineering, or completion of accredited basic electronics program, or equivalent experience
Working knowledge of mechanical skills
Working knowledge of principles of semiconductor and/or vacuum technology
Strong Customer Relations skills
Demonstrated ability to troubleshoot down to a component level
Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint
Speaking in front of groups
Strong time management skills
Self-starter
Demonstrated leadership and program management skills
Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer
Demonstrated teamwork and organizational skills
Demonstrated excellent written and oral communication skills
Provide verification of good driving record if servicing customer offsite
Preferred
Ten (10) + years of work related experience, preferably in the semiconductor industry
Company
Ebara Technologies
Ebara Technologies deals with the supply of vacuum pumps & advanced technology products to front-end & back-end semiconductor manufacturing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stan Corum
Chief Financial Officer / Chief Ethics & Compliance Officer
Paul Kroenke
Chief Information Security Officer
Recent News
2023-12-24
2023-12-24
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