Fortrea · 1 day ago
BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)
United States
Full-time
Remote
New Grad, Entry Level
$17.75/hr - $21/hrFortrea is part of LabCorp's Patient Customer Service department within the Revenue Cycle Management Division, seeking BILINGUAL (ENGLISH/SPANISH) customer service representatives. The role involves assisting patients with billing inquiries, managing inbound calls, and maintaining performance goals while providing exceptional service to Spanish-speaking clients.
BiotechnologyHealthcareClinical TrialsHealth Care
Responsibilities
Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
85% of calls will be assisting Spanish speaking customers
Initiate payment plans for patients for outstanding balances
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program
Qualification
Required
Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
Ability to work and learn in a fast-paced environment
Attention to detail
Perform successfully in a team environment
Excellent organization skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent verbal and listening skills
Requires a High School Diploma or equivalent
Previous medical and/or call center experience a plus
Internet download speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
Benefits
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase Plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
Generous paid time off!
Company
Fortrea
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.
Founded in 2023
10001+ employees
H1B Sponsorship
Fortrea has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (6)
Funding
Current Stage
Late StageLeadership Team
Anshul Thakral
Chief Executive Officer
Agnieszka Gallagher
General Counsel, Chief Compliance Officer and Corporate Secretary
Recent News
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