ServiceNow · 11 hours ago
Customer Advocate
Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States
Full-time
Onsite
Senior Level, Lead/Staff
$166K/yr - $290K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Customer Advocate to accelerate strategic deals. This role involves shaping executive engagement and driving strategy and execution for customer interactions, ensuring alignment with ServiceNow's enterprise AI vision.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
Responsibilities
Drive the strategy for executive engagement across ServiceNow’s most strategic customers, including defining objectives, messaging, and desired outcomes
Own end-to-end preparation and follow-up for high-stakes executive meetings involving ServiceNow leadership and C-suite customers
Partner with OGCO, executive offices, sales leadership, and account teams to ensure executive interactions are well-timed, well-framed, and aligned to ServiceNow’s long-term enterprise AI vision
Anticipate risks, objections, or blockers in complex deals and proactively propose paths forward
Step directly into critical customer conversations when needed to create momentum or resolve ambiguity
Influence and co-create CEO-ready deliverables including executive briefing documents, POVs, proposals, and strategic narratives
Ensure every executive interaction clearly connects delivered value and future opportunity to customer priorities and enterprise transformation goals
Raise the quality bar on field deliverables by shaping structure, storyline, and strategic framing — not just editing content
Help account teams move beyond tactical updates into compelling, board-level narratives
Serve as a trusted partner to OGCO, other executive offices, sales leadership, account teams, and GTM stakeholders across complex enterprise accounts
Provide deal strategy input, positioning angles, and executive context that helps move opportunities forward
Navigate enterprise customer politics and internal dynamics with confidence and discretion
Manage multiple simultaneous workstreams with urgency while maintaining quality and consistency
Align Sales, CS, Product, Legal, Finance, and executive offices around shared priorities for strategic customers and deals
Create clarity where ownership or direction is unclear, driving decisions and follow-through
Reduce friction by proactively coordinating the right stakeholders at the right time
Actively use AI and automation tools to reduce manual prep, content assembly, and administrative work
Apply AI to accelerate executive preparation, deal insights, and the creation of high-quality deliverables
Shift time from tactical execution to higher-value strategic work through smarter use of tools and workflows
Contribute to reusable templates, workflows, and best practices that scale advocacy impact across the team
Qualification
Required
8+ years of experience in enterprise sales, sales strategy, customer success, consulting, or a comparable customer-facing role
Proven track record influencing large, complex enterprise deals with multiple stakeholders
Direct experience operating in executive and C-suite environments
Experience shaping deal strategy and executive narratives that move opportunities forward
Ability to connect customer business priorities to clear, value-driven stories
Executive Presence: Clear, confident executive communicator trusted for judgment and discretion, able to create clarity and direction in complex, high-pressure situations
Operating Style: Highly accountable and self-directed operator who thrives in fast-paced environments, owns work end-to-end, and maintains quality while moving with urgency
AI & Modern Ways of Working: Proven user of AI and modern workflows to improve productivity, quality, and speed, with a continuous-improvement mindset focused on scaling impact through automation
Mindset & Culture Fit: Customer-empathetic, low-ego collaborator motivated by impact and outcomes, who consistently raises the bar for how ServiceNow engages customers and executives
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Morningstar.com
2026-02-09
2026-02-09
Company data provided by crunchbase