biBerk Business Insurance · 2 days ago
Partner Services Help Desk Intern
Omaha,NE,US
Internship
Onsite
InternbiBerk, a Berkshire Hathaway company, is experiencing substantial growth and is seeking a Help Desk Analyst for their Partner Services department. The role involves resolving user requests and permission issues to ensure end users can accomplish business tasks effectively.
Property & Casualty InsuranceAuto InsuranceCommercial InsuranceInsuranceProperty Insurance
Responsibilities
Ensure timely resolution to user requests so that end users can accomplish business tasks
Receive, prioritize, document, and actively resolve end user requests
Utilize diagnostic and help request tracking tools to resolve problems
Provide detailed resolution steps for common support scenarios
Create resolution documents with detailed criteria to address common support scenarios
Evaluate currently documented resolutions and update as necessary
Understand the escalation process and convey issues clearly and concisely to leadership team when necessary for resolution
Alert other support groups regarding new issues as they arise and document response process for resolution
Service incoming requests for common business processes, such as processing batch files, running SQL reports, basic SQL queries, and working with associated support groups to facilitate timely processing of user requests
Field incoming help requests from end users via both telephone and e-mail in a professional manner
Prioritize and schedule routine tasks such as daily, weekly, monthly reporting, processing batch files, creating and servicing help desk tickets
Maintain documentation of common support issues, resolutions, and tasks for ongoing training purposes
Utilize various tools including internal Wikis, FAQs, documentation, Google, and other resources to research issues and formulate resolution strategies
Identify and learn appropriate systems and business processes utilized by the organization
Qualification
Required
Good understanding of the organization's goals and objectives
Basic understanding of Insurance industry a major plus
Exceptional written and oral communication skills
Ability to troubleshoot issues and document resolutions
Exceptional interpersonal skills, with a focus on rapport-building, listening, and issue resolution
Strong documentation skills
Ability to conduct research into a wide range of issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language and demonstrate steps required to complete a common task
Highly self-motivated and directed with a detail-oriented work methodology
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Degree in technology or closely related field preferred
MS Office 365 certification desirable
Excel experience is a must, including formulas, analytics, pivot tables, VLOOKUP, data scrubbing, etc
Azure DevOps experience a plus
Experience utilizing major ticketing or help desk software a plus
Company
biBerk Business Insurance
biBerk helps small-business owners find the right insurance policies for their needs without extra costs and hassles.
Founded in 2015
51-200 employees
H1B Sponsorship
biBerk Business Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (9)
2023 (5)
2022 (8)
2021 (3)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Brian Appel MBA, CLA
Partner Services - Senior Licensed Partner Agent
Geneie Andrews
Director Of Partnerships
Recent News
biBERK Business Insurance
2025-08-18
2025-07-22
Company data provided by crunchbase