MyMichigan Health · 14 hours ago
Provider Support Services Coordinator
Saginaw, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMyMichigan Health is a healthcare organization seeking a Provider Support Services Coordinator to provide a full range of medical staff duties. The role involves coordinating credentialing processes, supporting medical staff functions, and implementing clinical practice enhancement initiatives to improve patient safety and performance.
HealthcareHospitalHealth Care
Responsibilities
Responsible for facilitating the site specific medical staff credentialing and privileging process in conjunction with medical staff leadership. Evaluates monthly credentials reports and provider files to assure site specific requirements are met. Requests additional credentialing information when indicated. Manages site specific privileges and appointment data in the medical staff database. Demonstrates expertise in identifying complex medical staff situations and works with leadership to design and implement appropriate solutions. Participates in preparation for and presentation of medical staff credentialing and privileging data for regulatory surveys
Supports the organized medical staff, acting as an extension of the VPMA. Accountable for supporting the following functions: medical staff professionalism, practitioner health, clinical practice enhancement, OPPE, FPPE. Responsible for medical staff meeting logistics, recording and retention of minutes and related documents and performs or ensures follow up. Acts as a liaison for the medical staff, triaging concerns or questions and escalating to leadership when indicated. Actively assists Academic Affairs as needed. Participates in Provider Retention strategies as directed by leadership. Provides support to Recruitment efforts by assisting with ensuring candidate site visits convey collegiality and excellence, showing our organization and communities in the best light. This includes: Ensuring the local components of our “ideal site visit” plan are well attended and executed well. Meaningful and individualized follow up occurs with candidates post visit, post signed contract until they start their position, and thereafter as a contributor to provider retention. Coordinates local ends of onboarding such as wayfinding, orientation, ensuring new provider has scheduled meetings with stakeholders/committees as needed, etc
Operationalizes the Clinical Practice Enhancement (CPE) system to ensure it is instrumental in identifying, tracking and resolving clinical performance issues in a manner that promotes education, improvement and patient safety. Ensures all CPE activity is appropriately documented and recorded. Facilitates the data needs of the CPEC. Conduct ongoing evaluation and audit of the timeliness and effectiveness of the CPE system. Ensure relevant findings, conclusions, lessons learned and recommendations are reported and shared as required. Collaborates with the Chair of the local, regional, and system Clinical Practice Enhancement Committees to assist them in their duties and responsibilities
Acting as a specialist in the Medical Staff Services Department, has the authority to make independent decisions within the scope of responsibilities and in accordance with regulations, department, medical center, and system policies and procedures
Accountable for comprehensive files management, retention, security, and integrity according to record retention policies and regulatory requirements
Demonstrated ability to disseminate correspondence and mailings by electronic or written means to clinical providers and staff to assure information is communicated accurately and in a timely manner
Coordinates Internet and Intranet postings related to credentialing, privileging, medical staff bylaws and related documents
Accountable for medical staff meeting logistics including room reservations, catering requests, annual/monthly calendars, notices and attendance sign-in rosters
Delivery and receipt of Medical Staff Services mail in conjunction with the Mail Room. Assign or deactivate medical staff mailboxes as needed
Performs various duties as assigned including, but not limited to, taking and transcribing minutes, reports, letters, memos, document reproduction, collating, and scanning
Coordinator is responsible for entering privileges, appointment dates, and related information into the medical staff database. Creates Delineation of Privileges letters, obtains signatures, disseminates, and files in electronic folders. Creates affiliation letters from database and posts on Internet
Notifies security, switchboard, and other stakeholders when privileges are granted
Works cooperatively with the Central Verification Office specialists, the System Director of Medical Staff Services, the Vice President of Medical Affairs, the Regional Vice Presidents of Medical Affairs, the Medical Staff Analyst, Recruitment staff as well as other administrative and medical staff leaders and staff
All other duties as assigned
Qualification
Required
Bachelors Degree
College level courses in information management skills, written and verbal communication, computer/word processing, and management
Experience in health care related field and two years' experience in a medical staff office setting
Knowledge of medical terminology, Joint Commission standards, and strong interpersonal skills (both verbal and written) and excellent organizational skills with word processing skills on Microsoft Word
Ability to work independently and take initiative
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description
Overall vision and hearing is necessary with or without assisted device(s)
Frequently required to sit/stand/walk for long periods of time
May require frequent postural changes such as stooping, kneeling or crouching
Some exposure to blood borne pathogens and other potentially infectious material
Must follow MidMichigan Health bloodborne pathogen and TB testing as required
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake
Overall dexterity is required including handling, reaching, grasping, fingering and feeling
May require repetition of these movements on a regular to frequent basis
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs
Company
MyMichigan Health
MyMichigan Health is a a non-profit healthcare company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lydia Watson
Chief Executive Officer
Bryan Cross
Chief Operating Officer
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