Diasorin · 13 hours ago
Technical Applications Specialist
Austin, TX
Full-time
Hybrid
New Grad, Entry Level
$63K/yr - $84K/yr
0+ years expDiasorin is a global leader in diagnostic solutions, dedicated to improving healthcare worldwide. The Technical Applications Specialist will handle customer inquiries and complaints related to Luminex supported products, ensuring high-quality customer service and contributing to issue resolution through collaboration with various departments.
BiotechnologyMedical DeviceHealth Diagnostics
Responsibilities
Demonstrate dedication to high quality customer service
Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource to achieve resolution
Exercise independent judgment to manage customer complaints and inquiries of diverse scope and complexity
Responsible for managing workload and scheduling to ensure goals and deadlines are met
Document all customer calls, emails, and interactions in the call center database
Perform laboratory experiments in support of product investigations or perform product testing
Contribute to the Knowledge Management database with the use, creation, and editing of Articles
Update the customer Install Base per departmental processes
Coordinate with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA, and Operations) for customer management and issue resolution
Support Technical Applications Specialists in complaint handling
Train new employees on processes and procedures, as part of onboarding activities or supplemental product training
On-call responsibilities for 7x24x365 operations
Ability to work non-standard hours; limited travel may be required
Adherence to goals/competencies program to ensure individual and department goals are met
Other duties as assigned
Qualification
Required
Bachelor's degree in Biology, Molecular Biology, or similar discipline with 0-2 years related experience or an equivalent combination of education and related work experience
Practical experience in a clinical or research laboratory
Knowledge of laboratory processes and procedures
Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
Ability to communicate clearly and professionally, in verbal and written format, important
Ability to work independently and as part of a team
Fluent in English
Preferred
Customer-facing work experience
Experience in a GMP environment
Experience with ISO, FDA, and/or USDA guidelines
Experience with Salesforce.com CRM
Familiarity with CLIA, CAP, and JCAHO requirements
Benefits
A comprehensive plan of health benefits
Retirement and financial wellbeing
Time off programs
Wellbeing support and perks
Annual incentive program
Company
Diasorin
DiaSorin is an Italian multinational Group and a global leader in the market for in vitro diagnostics
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Piergiorgio Pedron
CFO - Group Supply Chain & Procurement
Recent News
2026-02-04
2026-01-23
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