Rehabilitation Hospital of the Pacific · 19 hours ago
IT Infrastructure Analyst (Full-time) Honolulu, Hawaii
Honolulu, Hawaii
Full-time
Onsite
Mid Level
$54K/yr - $81K/yr
3+ years expThe Rehabilitation Hospital of the Pacific is dedicated to providing high-quality rehabilitation services, and they are seeking an IT Infrastructure Analyst to support their core IT infrastructure. This role involves operational support, system monitoring, incident response, and collaboration with internal teams to ensure reliable technology services for patients and staff.
HealthcareHospitalHealth CareMedicalRehabilitation
Responsibilities
Support and maintain on-premises infrastructure systems, including virtualized servers and associated platforms
Monitor system health and respond to alerts related to servers, applications, and infrastructure services
Assist with routine maintenance, patching, and upgrades following established procedures
Support backup and recovery processes, including verification and restore testing
Assist with infrastructure-related projects, optimization efforts, and technology refresh initiatives
Support business continuity and disaster recovery efforts through documentation and testing support
Serve as an escalation point for Help Desk tickets related to infrastructure or complex technical issues
Provide Help Desk support as needed, including user assistance, access provisioning, and ticket resolution
Assist with user onboarding and offboarding processes in coordination with HR and department leadership
Collaborate with internal IT staff, vendors, and service providers to resolve technical issues
Follow and adhere to all organizational and departmental policies, guidelines, and the REHAB employee handbook
Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook
Performs other duties as assigned
Qualification
Required
Associate's degree in Information Technology or related field, or equivalent combination of education and experience
Minimum of 3 years of experience in IT support, systems support, or infrastructure-related roles
Experience working in a ticket-based IT support environment
Demonstrated ability to troubleshoot technical issues across end-user and infrastructure systems
Ability to follow documented procedures and maintain accurate technical documentation
Strong communication skills and ability to work collaboratively in a healthcare environment
Preferred
Bachelor's degree in Information Technology or related field
Experience supporting virtualized server environments and enterprise applications
Experience with VMware or other virtual server environments
Company
Rehabilitation Hospital of the Pacific
Rehabilitation Hospital of the Pacific (REHAB) is a premier acute-care rehabilitation hospital dedicated to providing the highest quality of comprehensive and innovative inpatient and outpatient rehabilitation services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase