Noble House Hotels & Resorts · 19 hours ago
Hotel Communications Operator/Front Desk Agent (FT) - Luxury Beach Resort
Fort Lauderdale, FL
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expNoble House Hotels & Resorts is a luxury beach resort located directly on the Atlantic Ocean. As a Hotel Communication PBX Operator and Front Desk Agent, you will serve as the first point of contact for guests, managing all aspects of their accommodation and ensuring a pleasant and memorable stay.
HospitalityTravelHotel
Responsibilities
Answering phones attending to guest telephone inquiries with care and high regards
Delegating the call to the appropriate person or department relating to escalated matters that require resolution
Manage online and phone reservations
Provide information about our hotel, available rooms, rates and amenities
Welcome guests upon arrival and perform all check-in, assign room, inform customers about payment methods and verify their credit card data
Register guests and collect necessary information (like contact details and exact dates of their stay)
Provide information about our hotel, available rooms, rates and amenities
Perform all check-out tasks
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Post all charges without delay and update the folios
Upsell additional facilities and services, when appropriate
Communicate with Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Qualification
Required
Must be passionate about guest services
Must be able to work holidays/weekends
Must be willing to work in a fun team environment
1+ yrs experience work experience as a Hotel Front Desk Agent, Receptionist or similar role
High School graduate; some college preferred
Excellent communication proficiency required
Flexibility with work schedule required
Customer service and solutions oriented
Must have excellent interpersonal and sales-related skills
Excellent organizational skills
Preferred
Experience with hotel reservations software a plus
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Company
Noble House Hotels & Resorts
Noble House Hotels & Resorts is a combination of boutique hotels, luxury resorts and adventures travel experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Colee
Chief Executive Officer
Scott Colee
Chief Marketing Officer
Recent News
2025-10-06
Company data provided by crunchbase