Giga · 1 day ago
Senior / Staff Forward Deployed Engineer
NYC Metro Area
Full-time
Onsite
Senior Level, Lead/Staff
$180K/yr - $400K/yr
4+ years expGiga is a voice AI startup that has recently raised a $61M Series A and aims to become a leading AI platform for enterprise automation. The Forward Deployed Engineer will serve as the technical interface between Giga and its customers, leading the deployment of AI-driven solutions and mentoring junior engineers.
Artificial Intelligence (AI)SoftwareB2C
Responsibilities
Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers
Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure
Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects
Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers
Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers
Qualification
Required
Understanding of React, Python, tool calls, APIs, etc
Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego
Experience in customer-facing roles
Computer science degree or industry-equivalent experience
4+ years of total managerial experience
Preference for candidates with experience at successful startups
Ability to context switch constantly and rapidly
High bar for quality work
Capable of working long productive hours
Very high attention to detail
Can own a project end-to-end with limited or no guidance
4+ years customer facing experience
4+ years of hands-on engineering experience
Benefits
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
Company
Giga
AI support agents for the largest B2C companies in the world
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$64.6MKey Investors
RedpointNexus Venture Partners
2025-08-01Series A· $61M
2023-10-23Seed· $3.6M
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