Kimpton Hotels & Restaurants · 1 day ago
PBX Operator/Rooms Coordinator FT
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelKimpton Hotels & Restaurants is dedicated to heartfelt, human connections that enhance the lives of coworkers and guests. The PBX Operator/Rooms Coordinator is responsible for managing hotel incoming phone lines, handling guest requests, and coordinating room assignments while promoting a positive image of the hotel.
HospitalityFood and BeverageRestaurants
Responsibilities
Answer telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel
Handle mostly guest in-house and external calls
Respond to guest and internal email inquiries in a timely manner
Work with sales coordinator on rooming assignment and group needs
Balance room inventory daily and weekly
Ensure VIP and Elite loyalty members have room upgrades and amenities
Work with guest on amenity packages and set up with rooms with amenity guest have request prior to arrival
Complete daily Consortia adjustment
Send Sertif to travel agency and guest who request
Create Welcome Bags for Chase and Capital One Guest
Place work orders and guest requests in Quore
Partner with housekeeping on prioritized rooms
Assist with maintaining daily VIP report and Service Recovery log
Help with Pre-Reg/Pre-Key group arrivals
Assist at Front Desk as needed
Qualification
Required
Prior experience in a customer service role. (Hospitality experience is a plus!)
Flexible schedule, able to work evenings, weekends and holidays
High school diploma or general education degree (GED)
Company
Kimpton Hotels & Restaurants
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job.
Founded in 1981
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-12-15Acquired
Leadership Team
Roger Doyle
Senior Vice President and Chief Financial Officer
Recent News
2025-11-20
Company data provided by crunchbase