Concora Credit · 19 hours ago
Operations Trainer
US-OH-Akron
Full-time
Onsite
Entry Level
1+ years expConcora Credit is dedicated to enabling customers to do more with credit, and they are seeking an Operations Trainer to develop and communicate operation-related training. The role involves conducting training needs assessments, collaborating with managers, and ensuring compliance with regulations while managing various training projects.
FinanceFinTechConsumer GoodsConsumerFinancial Services
Responsibilities
Develop instructional materials, including e-learning modules, instructor-led training job aids, and other training resources
Conduct training needs assessments to identify knowledge gaps and learning objectives in collaboration with business managers
Collaborate with business managers on certification of training participants
Conduct training classes as required, both in-person and virtual instructor-led (VILT)
Ensure strict compliance with Federal and State laws
Manage a variety of projects as needed
Other duties as assigned
Qualification
Required
High school diploma or GED
Experience in curriculum design and/or development required
Minimum of one year of relevant facilitation experience or training in an adult learning environment both in-person and virtual required
Ability to develop technical content required
Excellent written and oral communication skills. Ability to multi-task and reprioritize based on business needs
Excellent decision-making and problem-solving skills
Maintain a high level of professionalism and confidentiality, in all situations
Ability to work independently with little direct supervision
Proficient in MS Word, Excel, and PowerPoint
Ability to work various shifts
Preferred
Knowledge of collections and bankcard practices preferred
Working knowledge of instructional design software (Camtasia, Articulate Rise/ Storyline, and PowToons) is a plus
Benefits
Medical, Dental and Vision insurance for you and your family
Relax and recharge with Paid Time Off (PTO)
6 company-observed paid holidays, plus 3 paid floating holidays
401k (after 90 days) plus employer match up to 4%
Pet Insurance for your furry family members
Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
We invest in your future through Tuition Reimbursement
Save on taxes with Flexible Spending Accounts
Peace of mind with Life and AD&D Insurance
Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability
Company
Concora Credit
Concora Credit provides consumer financing options for merchants and service providers in the United States.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
Endeavour Capital
2013-08-12Series Unknown· $40M
2012-10-10Series Unknown· $25M
Leadership Team
Bruce Weinstein
President and Chief Executive Officer
Tim Melvin
CTO/CIO
Recent News
2025-10-20
2025-09-19
2025-09-17
Company data provided by crunchbase