RIT Solutions, Inc. · 1 day ago
Technical Support Analyst
San Rafael, CA
Full-time
Hybrid
Mid LevelRIT Solutions, Inc. is seeking a Technical Support Analyst to provide primary support for a legacy middleware platform while transitioning to a new Dell Boomi environment. The role involves maintaining stability in the legacy systems while also preparing for future support responsibilities in the new integration platform.
Staffing & Recruiting
Responsibilities
Legacy System Stewardship: Act as the primary technical owner for the legacy .NET (PEEF) and Microsoft BizTalk platforms, ensuring stability and availability
Incident & Maintenance Management: Perform day-to-day support, incident response, and administration. This includes occasional, minor configuration changes (e.g., modifying schemas, maps, ports) on the BizTalk platform
Strategic Migration Support: Act as the legacy SME for the Boomi migration team
Recognize when a requested change to BizTalk should trigger a discussion about prioritizing that workflow for migration to Boomi
Future Platform Adoption: Proactively learn and prepare to take on support responsibilities for the new Dell Boomi integration platform as it comes online
Runbook Creation & Maintenance: Create and maintain the technical runbooks for the legacy systems throughout their lifecycle
Documentation of support activities
Qualification
Required
Strong proficiency in Microsoft BizTalk Server, with hands-on experience in both administration and development tasks (schemas, maps, adapters). The ideal candidate is an expert who is comfortable managing a stable, low-change environment
Strong technical background in supporting the Microsoft stack (.NET, SQL Server)
Demonstrated willingness and aptitude to learn new integration platforms is essential
Excellent problem-solving skills and the ability to work independently as a subject matter expert
Experience in documentation of support processes
Preferred
Experience with Dell Boomi is a significant plus and will be a key part of the long-term role
Company
RIT Solutions, Inc.
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201-500 employees
H1B Sponsorship
RIT Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase