Air Canada · 14 hours ago
Customer Experience Specialist
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$20.72/hr - $20.72/hrAir Canada is a major airline company, and they are seeking a Customer Experience Specialist to enhance passenger interactions. The role involves delivering outstanding customer service, assisting passengers with special needs, and managing various operational tasks to ensure a smooth travel experience.
TravelAerospaceTransportation
Responsibilities
Deliver outstanding customer service throughout the travel journey
Assist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim
Perform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents
Provide information and make reservations, including guidance on Customs and Immigration requirements
Coordinate boarding procedures and operate loading bridges in compliance with safety protocols
Manage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution
Support VIP passengers, including First-Class lounge services and check-in assistance
Update passenger records in the system (PSS) to ensure accurate processing
Make and document operational decisions in the absence of supervisory staff
Uphold company standards, including professional appearance and conduct
Qualification
Required
Ability to lift seventy (70) lbs unaided
Ability to stand for extended period of time
Ability to use tact, good judgement and initiative
Capable of expressing self in a clear and pleasant manner
Ability to work under pressure with a minimum of supervision
Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training
Adhere to Air Canada's uniform guide and grooming standards
Ability to meet Air Canada medical standards through a medical examination
Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays
Preferred
Preference will be given to bilingual candidates
Benefits
Pension program
Employee Share Ownership Program
Profit Sharing
Health, dental, and life insurance for you and your family (if necessary)
Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments
A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.
Company
Air Canada
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger .
Founded in 1937
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.7BKey Investors
Government of CanadaCerberus Capital Management
2024-03-21Post Ipo Debt· $1.59B
2021-04-12Post Ipo Equity· $397.99M
2021-04-12Post Ipo Debt· $4.28B
Leadership Team
John Di Bert
Chief Financial Officer & EVP
Firas Al Osman
Chief Digital Officer
Recent News
thecanadianpressnews.ca
2026-02-06
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