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RLDatix North America · 16 hours ago

Customer Support Analyst

positionDC-Baltimore Area
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
RLDatix North America is on a mission to help raise the standard of care in healthcare. They are seeking a Customer Support Analyst to join their Customer Support team, responsible for delivering technical assistance and ensuring rapid, accurate service for their DoD and VA customers.
HealthcareSoftwareHealth Care
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Respond to customer inquiries across multiple channels to provide clear, timely, and accurate information
Utilize tools and automation workflows in order to enhance triage efficiency and first-contact resolution
Follow established support procedures and workflows to ensure rapid issue resolution and adherence to quality standards
Troubleshoot common technical issues using knowledge base resources to deliver effective solutions
Manage ticket queues and classification to maintain service levels during high-volume periods

Qualification

Ticketing system experienceGovernment security clearanceProblem solving skillsCustomer communicationOperational excellenceTeam collaboration

Required

Experience in customer support role that leverages a ticketing system (Service Help Desk, Service Now, Zendesk, etc)
Proven success learning new systems and processes quickly while utilizing resourceful problem solving skills
Comfortable communicating with a variety of customers and team members
Ability to commute to Tysons Corner, VA once per month
Sincere interest in driving operational excellence and improving customer experience
A knack for working both collaboratively and independently within a dynamic, high-volume environment
Ability to obtain government security clearance or already holds active security clearance

Benefits

Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays

Company

RLDatix North America

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Glassdoor3.9
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RLDatix is on a mission to change healthcare.
dateFounded in 1997
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
http://www.rldatix.com/

Funding

Current Stage
Late Stage
Total Funding
$2B
Key Investors
Blue OwlNordic Capital
2024-02-13Debt Financing· $2B
2022-01-10Private Equity
2019-05-13Series Unknown

Leadership Team

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Dan Michelson
Chief Executive Officer
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Chris Malanuk
SVP, Provider Solutions
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Recent News

HealthCareIT News
Best in KLAS 2026 sees positive disruption, 'tangible' tech improvements
2026-02-06
PR Newswire UK
RLDatix Appoints Richard Jarvis as Chief Technology Officer
2026-01-16
MedCity News
Checking The Blind Spots: How AI-Driven Safety Reporting Can Make The Invisible, Visible
2025-12-24
Company data provided by crunchbase