TIAG® · 2 days ago
Help Desk Technician
Fort Belvoir, VA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrTIAG is a federal contractor seeking a Help Desk Associate to join their team at Fort Belvoir supporting the A.T. Augusta Military Medical Center. The role involves providing technical support, troubleshooting computer issues, and ensuring a high level of customer satisfaction.
Information TechnologyInformation Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Use a ticket tracking system such as ServiceNow to access assigned tickets and close them
Perform computer troubleshooting and setup process requiring multiple detailed processes and procedures
Write/document detailed troubleshooting results in help desk ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Recall from memory in a timely manner established computer support techniques
As needed, perform troubleshooting for computer break-fix processes and software upgrades
Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear and concise solutions in a timely manner
Maintain a positive and professional demeanor while interacting with users across various communication channels (phone, email, chat, in-person), ensuring a high level of customer satisfaction
Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking
Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management
Experience working with PC software and troubleshooting
An understanding of the military community is an added plus
Ability to obtain a Secret Clearance
Strong PC software and troubleshooting skills
Experience using Windows 10 and Microsoft Office 2010 Products
CompTIA Security+
CompTIA A+ cert OR other Windows Environment Certification required to start
Qualification
Required
Hold a Secret security clearance
Must be a US Citizen or Naturalized Citizen
Use a ticket tracking system such as ServiceNow to access assigned tickets and close them
Perform computer troubleshooting and setup process requiring multiple detailed processes and procedures
Write/document detailed troubleshooting results in help desk ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Recall from memory in a timely manner established computer support techniques
Perform troubleshooting for computer break-fix processes and software upgrades as needed
Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear and concise solutions in a timely manner
Maintain a positive and professional demeanor while interacting with users across various communication channels (phone, email, chat, in-person)
Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking
Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management
Experience working with PC software and troubleshooting
Ability to obtain a Secret Clearance
Strong PC software and troubleshooting skills
Experience using Windows 10 and Microsoft Office 2010 Products
CompTIA Security+
CompTIA A+ cert OR other Windows Environment Certification required to start
Preferred
An understanding of the military community is an added plus
Company
TIAG®
Delivering transformative technology solutions for the public sector and across the Department of Defense, TIAG drives modernization through synergistic processes and unique approaches.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Neil Lampton
President and Chief Operating Officer
Steve Vincent
Technology Partnerships Manager
Recent News
Lane Report | Kentucky Business & Economic News
2025-08-21
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