Convergint Federal · 15 hours ago
System Administrator (onsite)
Columbia, MD
Full-time
Onsite
Senior Level, Lead/Staff
$40/hr - $48/hr
8+ years expConvergint Federal is one of the nation's leading security integrators for the U.S. Federal Government, focused on integrated physical security management systems. They are seeking a Systems Administrator III responsible for the installation, maintenance, and support of security systems, requiring strong technical skills and exceptional customer service abilities.
Security & Investigations
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install, configure, and maintain various security systems including but not limited to access control, video surveillance, and intrusion detection systems
Perform system upgrades and modifications to meet client requirements and adhere to industry standards
Work collaboratively with project teams to ensure the successful implementation and integration of security solutions
Promptly identify and resolve technical issues to maintain system functionality
Conduct diagnostic tests and use troubleshooting tools to analyze system performance and determine solutions
Provide both remote and on-site support to address client concerns efficiently
Engage directly with clients to understand their needs and respond to inquiries
Offer training and guidance to clients on system operation and maintenance
Foster positive client relationships through effective communication and problem resolution
Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes
Collaborate with the technical support team to contribute to knowledge bases and share best practices
Ensure that all installations and services meet company and industry standards
Conduct regular quality checks and participate in quality improvement initiatives
Other duties assigned within reason of current role previously specified
Qualification
Required
Minimum of 8+ years of experience in a related role
Exceptional customer service skills, both over the phone and in person, with the ability to work under pressure
Proficiency in Microsoft Outlook, Excel, Word, and PDF
8+ years of strong troubleshooting skills in networking, network cameras, circuitry, relays, reading wiring diagrams, and using digital multimeter testers
Excellent organizational skills with the ability to manage multiple tasks simultaneously and attention to detail
Strong verbal, written, and interpersonal communication skills
Flexibility to adapt to changing priorities and directions in a dynamic work environment
Demonstrates initiative and engages in proactive behavior
Ability to foster a positive working environment for both customers and team members
Strong understanding of networks and network troubleshooting skills
Knowledge in the use of diagnostic and troubleshooting tools
Ability to collaborate effectively with cross-functional teams
Strong problem-solving capabilities and a detail-oriented approach
United States Citizenship
The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions
Security Clearances: This position requires a Secret Security Clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint Federal
An affiliation of Convergint, Convergint Federal offers a suite of programmatic and project management tools to facilitate system optimization at federal and military installations worldwide.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase