At Home Group Inc. · 1 day ago
Dropship Fulfillment Specialist
9000 Cypress Waters Blvd, Coppell, TX, 75019, US
Full-time
Onsite
Entry Level
1+ years expAt Home Group Inc. is seeking a Dropship Fulfillment Specialist to manage end-to-end dropship order fulfillment and returns. This role involves partnering with various departments and external suppliers to ensure operational efficiency and a seamless customer experience.
RetailHome ServicesManufacturingFurnitureHome DecorTextiles
Responsibilities
Monitor daily dropship order flow from placement through delivery
Resolve fulfillment exceptions (delays, cancellations, inventory mismatches, shipping issues)
Coordinate with Customer Care on dropship-related escalations
Track SLA performance (ship time, delivery time, cancellation rate) and flag risks early
Partner with IT and Operations to improve dropship workflows and automation
Monitor dropship return activity, reasons, and trends by supplier and category
Ensure suppliers adhere to At Home return policies, timelines, and refund standards
Identify return-related issues impacting margin or customer experience and escalate appropriately
Partner with Customer Care, Finance, and Merchandising to resolve return disputes and chargebacks
Provide return insights and root-cause analysis to inform supplier scorecards and corrective actions
Act as primary operational contact for dropship supplier’s post-launch
Enforce fulfillment and returns SLAs, shipping standards, and packaging requirements
Manage supplier performance scorecards (on-time ship, fill rate, defect rate, return rate)
Coordinate corrective action plans with underperforming suppliers
Support onboarding and training of suppliers on fulfillment and returns processes
Qualification
Required
Bachelor's degree required in Business, Supply Chain, Operations, Analytics, or a related field
Strong analytical skills with the ability to interpret key metrics and support data-driven decision making
Ability to monitor operational workflows, identify issues, and escalate risks in a timely manner
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Eagerness to learn, adapt, and grow within ecommerce operations and supply chain functions
Strong teamwork, communication, and interpersonal skills, with the ability to collaborate effectively across internal teams and external suppliers
Preferred
1+ year of ecommerce fulfillment experience preferred; dropship fulfillment knowledge a plus
Familiarity with Order Management Systems (OMS) and proficiency in Microsoft Excel and PowerPoint
Company
At Home Group Inc.
At Home believes your home should be a reflection of your personal style – warm, thoughtful and inviting.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$800M2025-06-16Debt Financing· $600M
2023-05-12Debt Financing· $200M
2021-05-06Acquired
Leadership Team
Lewis L. (Lee) Bird III
Chairman & Chief Executive Officer
Ashley Sheetz
Chief Operating Officer
Recent News
Home Textiles Today
2025-10-27
Morningstar.com
2025-10-24
Company data provided by crunchbase