Decagon · 10 hours ago
Senior Software Engineer, Developer Platform
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$250K/yr - $330K/yr
4+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking a Senior Software Engineer to help build and evolve their internal developer platform, focusing on developer productivity, CI/CD, and operational excellence.
Artificial Intelligence (AI)SoftwareGenerative AIMachine Learning
Responsibilities
Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil
Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on
Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams
Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time
Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms
Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default
Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings
Build and improve core platform capabilities that make it easy to run and scale services
Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time
Qualification
Required
4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering)
Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation)
Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services
Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response)
Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling)
A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents)
Strong cross-team collaboration and communication—especially writing clear docs and driving adoption
Preferred
Experience with monorepos and build systems and/or large-scale CI performance work
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals
Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege)
Experience applying AI-assisted tooling to make engineers dramatically more effective
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
Mobihealthnews
2026-02-05
2026-02-03
Company data provided by crunchbase