NiCE · 13 hours ago
AI Data Specialist
Sandy, UT
Full-time
Onsite
Senior Level
5+ years expNiCE is a leading software company that provides innovative solutions for customer experience and operational efficiency. The AI Data Specialist role focuses on leveraging AI tool sets to enhance data solutions and support the development of data structures for analyzing customer interactions.
Enterprise SoftwareSoftwareInformation TechnologyRobotic Process Automation (RPA)Security
Responsibilities
Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.)
Support validations of completed and evolving data structures to ensure high standards for precision and recall are met
Test evolving tools from Research that support the development of the data structures
Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products
Work with client requirements to understand new requests and how we can or cannot meet them
Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices
Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc
Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets
As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions
The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions
AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the system’s outputs
AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists)
Qualification
Required
Bachelors degree in Management, Finance, Business Intelligence / Analytics, or a related field
5+ years of consultative account/program management experience and/or significant experience with business intelligence, analytics, and data visualization as a services provider
Experience with use of technology to build and analyze datasets for operational outcomes
Experience with the development, positioning and quantification of operational recommendations
Excellent oral and written communication skills in English
Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
Ability to multi-task and meet deadlines when supporting requests that create competing priorities
Ability to develop and maintain good working relationships with cross-functional teams
Ability to communicate comfortably across all levels of corporate structure
Ability to work with sales executives and assist with opportunities as subject matter expert
Demonstrated ability to take the initiative and work in a self-directed manner
Ability to thrive in a changing environment
Preferred
Experience in Management Consulting
Masters degree preferred
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
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2025-09-12
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