Tiffany & Co. · 1 day ago
Retail Learning Coach - South Coast Plaza
Costa Mesa, CA
Full-time
Onsite
Mid, Senior Level
$102K/yr - $137K/yr
5+ years expTiffany & Co. is a luxury brand seeking a Retail Learning Coach to enhance the sales and service standards in their retail teams. The role involves coaching, training, and developing store leadership to create knowledgeable Tiffany Brand Ambassadors and improve client experiences.
BeautyMiningJewelryPrecious MetalsService Industry
Responsibilities
Monitor and observe daily client interactions on the sales floor
Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices
Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS scores
Create store learning and coaching plan and individual targets
Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc)
Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities
Track coaching conversations, update training records for employees in LMS
Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers to further enhance the development of their leadership skills thus making them more effective in their roles
Partner with store leadership for structuring, scheduling and participating in motivational learning moments that regional training sessions, peer mentorship programs, employee experiences etc
Partner with Retail Learning Manager to learn and facilitate trainings designed to support business objectives
Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee
Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily Huddles, In-store training sessions) based on observations and specific business objective of store/region
Ensure the full execution of the retail training strategy (preparation/facilitation/follow up/coaching) to specific group of stores within designated scope of responsibility
Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives
Support region in driving client satisfaction by ensuring applied learning of Brand Desirability & driving sales results
Qualification
Required
5 years of training & development experience (luxury brand or luxury service industry)
Retail Leadership experience
Proven track record with an effective coaching approach
Strong facilitation, communication, and interpersonal skills
Ability to interact with all levels of employees
Exhibits Strong Self Awareness
Remains composed in all circumstances
Empowers team and holds self & other accountable
Flexes style to motivate and inspire diverse teams
Instills confidence in the capacity to succeed
Fosters a learning environment and mindset
Embraces challenges and encourages others to do so
Confident in taking initiative and identifying the appropriate course of action
Willingness to work evenings and weekends
Willingness to travel as needed
Preferred
GIA Certified
Jewelry industry experience
Training & Development experience (facilitation skills)
Company
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones.
10001+ employees
H1B Sponsorship
Tiffany & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (19)
2022 (18)
2021 (25)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-11-25Acquired
1987-05-15IPO
Leadership Team
M
Matthieu Garnier
President & CEO - North America
Christopher Kilaniotis
Senior Vice President Strategic Business Development
Recent News
2026-01-20
2026-01-19
Company data provided by crunchbase