ARKA Group, LP · 1 day ago
Senior IT Help Desk Technician (TS/SCI CI Poly) {S}
King of Prussia, PA
Full-time
Hybrid
Mid, Senior Level
3+ years expARKA Group L.P. is an advanced technologies company serving the U.S. military, intelligence community, and commercial space industry. The IT Help Desk Technician will provide essential onsite IT support for approximately 70 end users, focusing on diagnosing, troubleshooting, and documenting technical issues.
Telecom & CommunicationsAerospaceHardwareSoftwareManufacturingInformation TechnologyCommunication HardwareOptical Communication
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide IT support through chat, phone, email, in person and ticketing system
Triage and respond to all requests in an appropriate and timely manner
Document, record, and log work in the ticket system
Facilitate onboarding and offboarding of users
Maintaining inventory of IT equipment
Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
Assign file and folder permissions as needed
Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
Partner with other help desk team members and escalate issues accordingly
May occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain continuous operations
Qualification
Required
High School Diploma; bachelor's in information technology, computer science, or related field preferred
3+ years' work experience in helpdesk support; experience being the sole IT support for a single site is a plus
Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
Excellent communication and documentation skills
Proven customer-focused service orientation
Proven knowledge of basic troubleshooting
Strong problem-solving skills
Ability to maintain a high degree of flexibility and assist others as needed
Ability to be onsite in King of Prussia 5 days/week
Security+ Certification
Active TS/SCI CI Poly U.S. Government Security Clearance
Benefits
Comprehensive medical/vision/dental insurance packages
Company contributions to qualified HSA accounts
401k retirement plan with industry leading company contributions
3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
13 paid holidays
Upfront tuition assistance for approved degree programs
Annual bonus program based on company and employee performance
Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
4 weeks paid Parental Leave
Employee assistance program (EAP)
Company
ARKA Group, LP
We are a fully integrated mission partner providing world-leading technologies and services with an unrivaled reputation for excellence.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-12-22Acquired
Leadership Team
Brett Gabari
Chief Financial Officer
Recent News
2026-01-09
2025-12-27
Company data provided by crunchbase